Marcia Henry
Brooklyn,New York
Summary
Dynamic and detail-oriented Room Attendant with a proven track record at Waldorf Astoria, enhancing guest satisfaction through meticulous housekeeping and effective teamwork. Skilled in maintaining high cleanliness standards and adhering to safety protocols, contributing to a harmonious work environment and reducing guest complaints significantly.
Professional hospitality worker with strong attention to cleanliness, efficiency, and guest satisfaction. Highly reliable team player known for flexibility and adaptability to changing needs. Skilled in maintaining high standards of hygiene and organization. Focused on delivering outstanding results and ensuring welcoming environment.
Overview
37
37
years of professional experience
Work History
Room Attendant
Hyatt Grand Central
10.2017 - Current
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
Floor Supervisor
Waldorf Astoria
04.1997 - 03.2017
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Boosted sales through effective merchandising strategies and attention to product placement on the floor.
Room Attendant
Waldorf Astoria
04.1988 - 04.1997
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
Education
GED -
Titchfield High School
Jamaica WI05-1979
Skills
- Housekeeping
- Collaborative teamwork
- Housekeeping expertise
- Detail-oriented bed making
Languages
English
Full Professional
Timeline
Room Attendant
Hyatt Grand Central
10.2017 - Current
Floor Supervisor
Waldorf Astoria
04.1997 - 03.2017
Room Attendant
Waldorf Astoria
04.1988 - 04.1997
GED -
Titchfield High School
Similar Profiles
Donovan VelezDonovan Velez
Night Audit Manager at Hyatt Grand CentralNight Audit Manager at Hyatt Grand Central
Kenica S. SamuelKenica S. Samuel
Transient Sales Manager at Hyatt Grand Central New YorkTransient Sales Manager at Hyatt Grand Central New York
Ana GarciaAna Garcia
Housekeeping Room Attendant at Hyatt Grand Central New YorkHousekeeping Room Attendant at Hyatt Grand Central New York