Marcia Holden
Lexington,AL
Summary
Customer-focused professional with expertise in conflict resolution and communication. Enhances store operations and fosters positive shopping experiences. Skilled in complaint management and team leadership, driving customer satisfaction and operational improvements.
Overview
23
23
years of professional experience
Work History
Walmart Associate
Walmart
Florence, AL
03.2026 - Current
- Stocked shelves with merchandise to improve organization and accessibility for customers.
- Collaborated with team members to streamline fulfillment of inventory requests.
- Maintained cleanliness of store areas to ensure safety and positive shopping experience.
- Welcomed customers at entrance to create a friendly atmosphere.
Store Manager
Dollar General
Athens, Alabama
06.2023 - 03.2026
- Oversaw inventory management and maintained stock levels to meet customer demand.
- Managed daily store operations and ensured compliance with company policies.
- Supervised team members and delegated tasks effectively to enhance productivity.
- Resolved customer complaints promptly, promoting a positive shopping experience.
- Trained new employees on store procedures and customer service standards.
Lead Consultant
American Wholesale Book Company
Florence, AL
10.2017 - 06.2023
- Led client consultations to understand needs and provide tailored book solutions.
- Managed project timelines and deliverables for multiple client engagements.
- Collaborated with sales team to strategize effective promotional campaigns.
- Developed training materials to enhance team knowledge on product offerings.
Office Assistant
Lauderdale County Solid Waste Department
Florence, AL
02.2004 - 03.2006
- Managed daily office operations for waste management initiatives and community outreach programs.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Assisted with processing waste disposal permits and maintaining accurate records.
- Organized departmental files, ensuring compliance with local environmental regulations.
- Maintained office supplies inventory and ordered materials for efficient operations.
- Facilitated communication between county residents and solid waste management services.
- Supported the preparation of reports and documentation for department meetings.
Education
Associate of Arts - Early Childhood Education
Ashford University
San Diego, CA05-2014
Skills
- Inventory management
- Customer service
- Complaint handling
- Conflict resolution
- Effective communication
- Attention to detail
- Problem solving
- Multitasking capacity
- Customer interaction
- Microsoft Word Excel
- Organization
- Documentation and reporting
NOTE
The long gap in my job experience is due to having a baby. At this time I could stay ho e with her.
Timeline
Walmart Associate
Walmart
03.2026 - Current
Store Manager
Dollar General
06.2023 - 03.2026
Lead Consultant
American Wholesale Book Company
10.2017 - 06.2023
Office Assistant
Lauderdale County Solid Waste Department
02.2004 - 03.2006
Associate of Arts - Early Childhood Education
Ashford University