Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Marcia Hubbert

Floyds Knobs,IN

Summary

Results-driven manager with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.

Overview

11
11
years of professional experience

Work History

FEMA FLOOD ADJUSTER (with Other State Licenses)

Independent - WYO
Location Served: Multiple Communities/States
03.2011 - Current
  • Established initial communication with insured/claimant within 24-hours of claim notice and maintained communication throughout per requirements of insurer/carrier.
  • Answered customer questions regarding deductibles and policy.
  • Prepared summaries of damage, payments and policy coverage compliant with FEMA regulatory requirements and/or carrier.
  • Worked as consultant with National Flood Service during "Super Storm Sandy" for review of other adjuster claims, writing of denial letters, and payment authorization.
  • Investigated, documented and assessed damage pursuant to policy, submitting reports timely to management.
  • Evaluated evidence with ultimate goal of creating positive outcomes for client's claims while maintaining FEMA "customer service-oriented" interactions and efficiency for claims resolution.

Chief Operations Officer

New Hope Services, Inc.
Jeffersonville, IN
-
  • Term of Employment: 10 years + 3 as Consultant
  • Responsible for new program development; Established housing division inclusive of new affordable housing business model. Formation of LLC.
  • Obtained funding through federal and state grants, local community and private funding including Section 42 tax credits and CDBG monies for housing development.
  • Built over 8 tax credit rental projects throughout Indiana, two subdivisions, ADA accessible single-family housing and over 40 low-income single-family housing units within six years of LLC formation.
  • Drove operational direction thru strategic planning and process development; obtained CHDO (Community Housing Development Organization) status, disaster housing relief replacement housing (flood-relief), moving households from flood-prone areas along Ohio river - returning to "green space" in joint planning with State and Federal agencies.
  • Formulated analysis assessments to make informed decisions on proposed projects and project financing.
  • Expanded program to include development of in-house construction company and rental management program for rental units.
  • Met customer service standards and expectations consistently by effectively communicating and actively listening.
  • Monitored internal controls to protect client facilities and assets.
  • Led organization by developing professional and ethical culture focused on compliance with OMB and HUD standards of oversight.
  • Oversaw business-wide changes to increase program accountability through systematic Program Evaluation that identified program goals with measurable objectives for both customer satisfaction and financial solvency.
  • Managed rental, maintenance, assisted living and day work programs focused on improving measurable outcomes.

OWNER/CEO

Quality Community Services
, Indiana
  • Term of Ownership/Employment: 11 years
  • Developed S-Corp. for residential facilities to address needs of persons with development disabilities and mental health challenges with one business partner; purchased and modernized facilities for regulatory compliance, obtained state licenses and MEDICAID certification. Also served as Program Manager, Behavior Specialist and Mental Health Professional for the business.
  • First female-owned business of its kind in State of Indiana. Finalist of a "Rising Star" award through local Chamber of Commerce;
  • Managed day-to-day business operations; developed state-approved training program for like-kind businesses; authored the "task analysis" non-medical model to care of MRDD and mental health needs of clients.

  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization; 50 employees.
  • Optimized team hiring, training and performance; established state-approved training program recognized by State of Indiana.
  • Maintained up-to-date administrative records to monitor operational conditions and to meet state/federal survey requirement. Obtained multiple year "no standard non-compliance citations on annual surveys
  • Founded and managed three facilities, day program for persons with disabilities, obtaining one of the highest Medicare daily rates in State of Indiana with favorable state audits.
  • Sold business.

School Psychologist

Greater Clark County Special Education Cooperative
Jeffersonville, Indiana
  • Term of Service: 2 years
  • Collaborated with educators, school administrators and external professionals in development of Individualized Education Plans (IEPs).
  • Met with students to conduct individual assessments and determine academic, social, adaptive services and mental health needs.
  • Provided crisis intervention in response to emergencies, employing existing trust and rapport to deescalate situations.
  • Consulted with teachers and parents to gain in-depth understanding of students.
  • Assisted superintendent in the development of a system-wide program evaluation methodology with measurable outcomes.
  • Served as a local mediator/negotiator on a teacher contract at request of the local school leaders.

Education

Teaching Certificate For Special Needs, Secondary - Education

Indiana University
New Albany, INDIANA

Master of Science - Clinical/School Psychology

Spalding University
Louisville, KY

Doctoral Coursework Clinical Psychology

Spalding University - Post Masters
Louisville, KY

Audiology

University of Louisville Post B.S. Degree
Louisville, KY

Bachelor of Science - Double Major: Public Speaking And Journalism

Ball State University
Muncie, IN

Skills

  • Grant writer with 90% award rate
  • Portfolio Management
  • Leadership and People Development
  • Board Oversight
  • Effective Communicator and Public Speaker
  • Business Consulting
  • Program Evaluation for Objective measurement

Accomplishments

    Graduated with B.S. degree in 3 years also while

    working; member of college debate team.

    Active multiple insurance licenses including state

    adjuster licenses, public adjuster license (one

    the few in Indiana allowed to hold both state

    and public adjuster licenses), multiple carrier

    certifications (State Farm, Allstate, Nationwide

    AAA).

    Active CAM (Community Association Manager)

    license, State of Florida

    Board of Director President & Treasurer, Coral

    Reef Club Owners' Association, Inc.

Timeline

FEMA FLOOD ADJUSTER (with Other State Licenses)

Independent - WYO
03.2011 - Current

Chief Operations Officer

New Hope Services, Inc.
-

OWNER/CEO

Quality Community Services

School Psychologist

Greater Clark County Special Education Cooperative

Teaching Certificate For Special Needs, Secondary - Education

Indiana University

Master of Science - Clinical/School Psychology

Spalding University

Doctoral Coursework Clinical Psychology

Spalding University - Post Masters

Audiology

University of Louisville Post B.S. Degree

Bachelor of Science - Double Major: Public Speaking And Journalism

Ball State University

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Marcia Hubbert