Marcia Johnson
Warrenton,VA
Summary
A position in customer service, project coordination, administration, or account management that utilizes my excellent communication skills across the organization. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
36
36
years of professional experience
Work History
Accounting Specialist
Discovery Publications
02.2023 - Current
- Create and issue customer invoices
- Post invoice activity to customer accounts
- Perform accounts receivable collections
- Sort incoming departmental mail
- Update and maintain customer contact profiles
- Prepare accounting reports as needed
- Utilize AcountEdge Pro for all accounting functions.
Landscape Gardener
Whippoorwill Farm
03.2022 - 11.2022
- Implemented detailed landscape plans
- Managed greenhouse operations
- Planted and transplanted flower beds, plants trees and shrubs
- Improved plant health and growth with thorough soil preparation, fertilization, irrigation techniques, weeding and pruning
- Operated motor vehicle equipment as to transport material
- Promoted workplace safety and environmental compliance
- Performed duties outdoors in a physically challenging environment.
Customer Service / Sales Associate
Red Truck Bakery
09.2019 - 03.2022
- Work all aspects of the retail store front
- Assist customers with bakery selections
- Operate the point of sale terminal
- Maintain store front stocked and clean
- Respond appropriately to stressful customer situations
- Multi-task to service numerous customer requests
- Work in fast-paced, challenging environment.
Caregiver
01.2015 - 01.2019
- Full-time caregiver to my elderly parents.
Logistics Coordinator
Offix LC
01.2013 - 01.2015
- Manage equipment orders from warehouse to customer deliver
- Support the sales department in all stages of the sales life cycle
- Perform quarterly inventory of equipment, supplies and parts
- Produced required reports.
Office Manager
Gainesville Business Resource Center
01.2012 - 01.2013
- Coordinate Chamber of Commerce meetings at this site
- Support three other businesses in the same space
- Promote the businesses on social media
- Perform marketing research as needed
- Proficient in Microsoft Office Suite software.
Homemaker
01.2009 - 01.2013
- After having a successful career in the telecommunications industry, I was fortunate enough to be able to dedicate these years to my two children.
Implementation Project Specialist
Cavalier Telephone
01.2002 - 01.2009
- Provide technical support regarding voice/data solutions
- Conduct physical customer site surveys
- Deliver product, pricing and technical training to sales staff
- Coordinate installations of voice and data services
- Keep databases and site survey information updated
- Coordinate service delivery with customers and vendors
- Resolve order issues across all departments and vendors
- Follow up on all installations to ensure customers satisfaction.
Account Support Manager
NorthPoint Communications
01.1998 - 01.2001
- Technical Consultant
AT&T
01.1988 - 01.1998
- Held various professional and technical customer service positions
- Promoted four times during tenure
- Positions held included Assistant Administrator, Systems Consultant and Account Executive.
Affiliations
- A great love for the outdoors - hiking, camping, kayaking, gardening
Timeline
Accounting Specialist
Discovery Publications
02.2023 - Current
Landscape Gardener
Whippoorwill Farm
03.2022 - 11.2022
Customer Service / Sales Associate
Red Truck Bakery
09.2019 - 03.2022
Caregiver
01.2015 - 01.2019
Logistics Coordinator
Offix LC
01.2013 - 01.2015
Office Manager
Gainesville Business Resource Center
01.2012 - 01.2013
Homemaker
01.2009 - 01.2013
Implementation Project Specialist
Cavalier Telephone
01.2002 - 01.2009
Account Support Manager
NorthPoint Communications
01.1998 - 01.2001
AT&T
01.1988 - 01.1998
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