Marcia Johnson
Summary
Proven track record in enhancing operational efficiency and customer satisfaction, notably at Missouri Army National Guard, where I mastered inventory management and organization. Skilled in data entry and customer service, I consistently delivered high-quality outcomes, achieving a notable CSAT score. Excel in leveraging technical proficiency and solution-oriented approach to drive continuous improvement and client retention.
Overview
12
12
years of professional experience
Work History
Unit Supply Specialist (92Y)
Missouri Army National Guard
12.2012 - Current
- Responded to supply request and inquiries from unit members, providing efficient and courteous custom service
- Achieved a 100% accuracy rate in the inventory management of small arms, weapons, and ammunition; ensuring, precise, tracking, and accountability
- Achieved a 90% pass rate in the routine audits and inspections of clothing records for a unit of 100+ soldiers
Operations Manager
ICI ART
10.2021 - 06.2024
- Managed all aspects of business operations, including sales, production, distribution, and customer service
- Achieved and consistently maintained a CSAT score of over 95%, surpassing industry standards
- Continually found cost optimization opportunities by sourcing new logistic partners and negotiating better rates; reducing production caused by 20% annually
Independent Contract Driver
Uber Technologies Inc.
02.2019 - 10.2023
- Utilized mobile applications and GPS navigation systems to efficiently transport customers
- Maintained a 4.9-star rating from rideshare passengers
Paraprofessional
Kairos Academies
08.2022 - 05.2023
- Enforced effective strategies to support middle school students with diverse learning challenges
- Implemented behavioral interventions resulting in a 25% reduction and disruptive behaviors in the classroom
Recruiter Assistant
Missouri Army National Guard
01.2019 - 07.2019
- Sourced and evaluated candidates with a 85% success rate and matching them to suitable careers
- Engaged in daily networking events; leading to a 30% rise in the diversity of candidates
Continuous Improvement Data Analyst
Amazon Mechanical Turk
01.2018 - 01.2019
- Effectively executed cloud-based task, including data, entry transcription, and categorization
- Consistently delivered high-quality results with an accuracy rate of 95% minimizing the need for revisions
Security Officer
Nestlé Purina
06.2017 - 01.2018
- Reduce security incident related to unauthorized access by 20% through enhanced monitoring and enforcement of access policies
- Maintained a report, accuracy rate of 98%, ensuring precise documentation of incidents
Server
Cracker Barrel Country Store
05.2015 - 06.2017
- Attain three out of four stars in the performance evaluation system signify exceptional performance, and customer service in order accuracy
- Swiftly and successfully resolve conflict, resulting in customer satisfaction, 100% of the time
Education
No Degree - Cyber Security And Information Technology
Western Governor University
Salt Lake City, UT02.2024
Associate of Arts - General Transfer Studies
St. Louis Community College
St. Louis, Missouri05.2018
Skills
- Solution oriented
- Knowledge of e-commerce platforms
- Time management
- Inventory management
- Computer literacy
- Organization
- Data entry
- Customer service
- Knowledge of products and services
- Point of sale
- Conflict resolution
- Technical proficiency
- Customer retention
Timeline
Paraprofessional
Kairos Academies
08.2022 - 05.2023
Operations Manager
ICI ART
10.2021 - 06.2024
Independent Contract Driver
Uber Technologies Inc.
02.2019 - 10.2023
Recruiter Assistant
Missouri Army National Guard
01.2019 - 07.2019
Continuous Improvement Data Analyst
Amazon Mechanical Turk
01.2018 - 01.2019
Security Officer
Nestlé Purina
06.2017 - 01.2018
Server
Cracker Barrel Country Store
05.2015 - 06.2017
Unit Supply Specialist (92Y)
Missouri Army National Guard
12.2012 - Current
No Degree - Cyber Security And Information Technology
Western Governor University
Associate of Arts - General Transfer Studies
St. Louis Community College