Marcia Kelly-Rossop
Oviedo,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, problem-solving and excellent time management. Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that is required.
Overview
10
10
years of professional experience
Work History
Companion
N D A
08.2023 - 09.2023
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Developed rapport to create safe and trusting environment for care.
- Assisted with general household activities, such as cooking, meal preparation and grocery shopping.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted patient to social activities such as theater, luncheons and dining out with friends.
- Assisted patients with self-administered medications.
Production Associate
Ams OSRAM
09.2022 - 03.2023
- Inspected final products to assess compliance with quality standards and established tolerances.
- Supported current production needs by moving items between equipment, furnaces, and staging areas.
- Inspected and adjusted work performed to meet expectations.
- Monitored machinery to identify concerns, make corrections, or report complex problems.
- Inspect and measured items to prevent waste and meet quality standards.
- Delivered troubleshooting assistance to bring machines back to full functionality.
- Participated in tutorials, serval online courses and interdepartmental webinars to enhance support team capabilities.
- Adhered to all quality control standards by thoroughly evaluating all printed components.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Supported production needs by performing routine tasks using standard procedures and equipment
Assistant Manager
Soapy Bubbles
03.2022 - 08.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed strategy to increase sales and drive profits.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Production Associate
Osram Sylvania
07.2017 - 08.2021
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Safely operated hand and power tools to complete repetitive tasks.
- Prepared materials for assembly work to keep workflows running smoothly.
- Inspected and adjusted work performed to meet expectations.
- Maintained machinery to identify concerns, make corrections and report complex problems.
Caseworker
L'arche Irenicon
02.2014 - 12.2016
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Documented progress in treatment plans, educational, and recreational activities and maintained updated case records.
- Facilitated client support groups to provide resources and assistance.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Documented client progress and activities in accordance with agency policies and procedures.
- Participated in professional development and training opportunities to enhance clinical skills.
- Evaluated clients' social, emotional and psychological needs to create treatment plans.
- Provided crisis counseling and intervention services to clients in emergency situations.
- Assisted clients to live semi-independently.
- Facilitated peer support groups to help clients connect with others.
Education
No Degree - Qualified Firefighting
London Fire Brigade
London EnglandAssociate of Arts - Family And Community Services
Hackney College
London, England UKSkills
- Stay calm in stressful situation, use to be a firefighter
- Work well with-in a team
- Customer service skills
- Pay attention to detail
- Good communication skills
- Good negotiating skills
- Good observation skills
Additional Information
- Enjoy traveling
- Cooking and teaching others about the joy of food.
- Interior designing
Timeline
Companion
N D A
08.2023 - 09.2023
Production Associate
Ams OSRAM
09.2022 - 03.2023
Assistant Manager
Soapy Bubbles
03.2022 - 08.2022
Production Associate
Osram Sylvania
07.2017 - 08.2021
Caseworker
L'arche Irenicon
02.2014 - 12.2016
No Degree - Qualified Firefighting
London Fire Brigade
Associate of Arts - Family And Community Services
Hackney College