Dedicated Assistant Branch Manager bringing demonstrated success in cultivating account retention and client satisfaction. Well-versed in loan application review and financial product advisement. Ready to contribute 10+ years of management experience.
Hi, I’m
MARCIA KERR
ASSISTANT BRANCH MANGER
Junction City,KY
Summary
Overview
13
years of professional experience
Work History
MARINER FINANCE LLC
Assistant Branch Manager
11.2018 - Current
Job overview
- Trained and developed new team members in alignment with branch service standards and objectives.
- Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
- Reviewed credit applications for risk factors and credit worthiness.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Demonstrated knowledge of branch financial products, loans and lines of credit.
CASH EXPRESS LLC
Branch Manager
05.2010 - 11.2018
Job overview
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Gathered and reviewed customer feedback to improve operations.
Education
Shawnee State UniversityPortsmouth, OH
Business Administration from BUISNESS
University Overview
VALLEY HIGH SCHOOLLUCASVILLE, OHIO
High School Diploma
06.1993
University Overview
Skills
- Audit Preparation
- Staff Recruitment and Hiring
- Problem Anticipation and Resolution
- Compliance Assessments
- Financial Product Advisement
- Adaptable to Changing Conditions
- Constructive Feedback
- Prioritizing and Planning
- Maintaining Clean Work Areas
- Operational Reporting
- Employee Training Oversight
- Loan Application Assessment
- Profit and Loss Management
- Account Collections
- Proactive and Focused
- Employee Performance Reviews
- Credit Risk Evaluation
- Loan Processing
NOTARY PUBLIC CERTIFICATION AND OPTIONAL INURANCE SALES LICENSES FOR STATE OF KY.
NOTARY PUBLIC CERTIFICATION AND OPTIONAL INURANCE SALES LICENSES FOR STATE OF KY.
LICENSED TO SALE OPTIONAL INSURANCES SUCH AS...
LIFE
ACCIDENT & HEALTH
PERSONAL PROPERTY
GAP... ETC
Timeline
Assistant Branch Manager
MARINER FINANCE LLC
11.2018 - Current
Branch Manager
CASH EXPRESS LLC
05.2010 - 11.2018
Shawnee State University
Business Administration from BUISNESS
VALLEY HIGH SCHOOL
High School Diploma
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