Summary
Overview
Work History
Education
Skills
Timeline
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Marcia King

Temple Hills,Maryland

Summary

Methodical and detail-oriented team player with expertise in team leadership and noted experience in administrative management. Professional, experienced coordinator and planner, supporting daily operational and administrative functions to excel in an Office Managerial role, offering these skills and strong work ethics.

Overview

21
21
years of professional experience

Work History

Office Administrative Assistant

DaVita
Coral Hills, MD
05.2023 - Current
  • Greet and interact with patients to provide information, answer questions, and assist with appointment scheduling
  • Check patient insurance, demographic, and health history to keep information current
  • Take detailed meeting notes for later dissemination to key stakeholders
  • Organize paperwork such as charts and reports for office and patient needs
  • Record new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files
  • Support company leaders by managing budgets, scheduling appointments, and organizing itineraries
  • Schedule office meetings and client appointments for staff teams
  • Update spreadsheets and databases to track, analyze, and report on performance and patient data.

Training and Organizational Development Officer

Office of Unified Communications
Washington, DC
12.2021 - 09.2022
  • Supervised, directed, and evaluated assigned staff members and newly hired employees
  • Prepared monthly, quarterly, and annual statistical reports for the department
  • Managed training database for the agency and non-agency program participation
  • Managed staff development of agency’s new hires, tenured employees, and supervisors while continuously providing direction and advisory services to senior staff members
  • Identified solutions to problems by utilizing alternative modes and non-training solutions while also modifying course designs to meet the changing needs of the training department
  • Acted as a liaison and point of communication between 7 executives and 200 employees
  • Coordinated meetings and/or conference calls with agency stakeholders and officials of other jurisdictions (local, national, and federal) to discuss employee development procedures, guidelines, and/or other contingency plans and local statute regulations to establish policy
  • Planned and developed internal programs policies and procedures for the Office of Unified Communications (OUC) Emergency Call Center
  • Maintain confidentiality of privileged information including personal telephone numbers, room numbers, home addresses, movement and emergency information, and other pertinent data.

Training Specialists

Office of Unified Communications
Washington, DC
07.2017 - 12.2021
  • Designed, developed, and implemented training and quality improvement programs including a curriculum for both
  • Responsible for instructing Telecommunications Equipment Operators and Dispatchers in specialty areas
  • Provided both on-the-job and classroom training to entry level, and tenured Telecommunicators-Dispatchers as the agency subject matter expert
  • Provided valid, structured instruction on computerized equipment, procedures, and programs, to include the use of the computer-aided dispatch (CAD) systems and its keyboard function, vocal arms for police, fire, and emergency medical services and radio equipment, switchboard, and telephone, TDD machines, procedures for handling calls to ensure appropriate dispatch of initial vehicles, equipment, and field providers
  • Researched/collected data; solved problems; facilitated coached; managed groups; developed and designed training; planned and coordinate; used training technology and computer; established and maintained effective working relationships; communicated clearly and in writing.

Police Dispatcher

Metropolitan Police Department
Washington, DC
06.2003 - 07.2017
  • Answered police, fire, and medical emergency calls, activated paging, fax, text messages, desk top notification and overhead alerts according to agency policies and standard operating procedures; calls affected department to get specific information including exact location of emergency to contact the appropriate emergency service
  • Ensured appropriate dispatch of initial vehicles, equipment, and field provider personnel
  • Received and placed regular, special, and emergency local, long-distance, and international calls including to and from the Whitehouse, Congress and/or Cabinet members, and from the public at large for all levels of Bureau officials
  • Maintained detailed logs of all emergency calls
  • Recorded date, time, caller, and operator responsible for activating emergency call protocol
  • Queried information provided by the caller and provided information to the public according to agency policies and standard operating procedures and HIPAA guidelines
  • Expert knowledge in operating the Public Safety land Mobile and Radio Digitally Trunked System consisting of transmissions conducted on assigned radio channel; operates on electronic switchboard and call detector.

Education

Associate of Science - Office Management

Career Technical Institute
Washington, DC

Skills

  • HIPPA Compliance
  • Office Supplies Inventory Management
  • Microsoft Office Suite
  • Front Desk Reception
  • Customer Service
  • ICD 10-Coding
  • CMS/Medicare/Medicaid
  • Records Management
  • Editing and proofreading
  • Medical Terminology
  • Call Center experience
  • Utilization Review

Timeline

Office Administrative Assistant

DaVita
05.2023 - Current

Training and Organizational Development Officer

Office of Unified Communications
12.2021 - 09.2022

Training Specialists

Office of Unified Communications
07.2017 - 12.2021

Police Dispatcher

Metropolitan Police Department
06.2003 - 07.2017

Associate of Science - Office Management

Career Technical Institute

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Marcia King