Summary
Overview
Work History
Education
Skills
Community Service
Work Preference
Timeline
CustomerServiceRepresentative
MARCIA K MULLINS

MARCIA K MULLINS

Advisor
HAMILTON,OH

Summary

Dedicated and detail-oriented professional with extensive experience in pharmacy benefit management and analytical roles. Proven track record in optimizing medication cost management and enhancing patient outcomes through data-driven insights and strategic planning. Skilled in utilizing analytical tools to streamline processes and improve operational efficiencies within healthcare settings. Passionate about making a positive impact, both in the workplace and in the community. I am looking to drive my career into the future with an opportunity to join a team where my extensive knowledge and passion can ensure high quality outcomes for both internal and external business partners.

Overview

34
34
years of professional experience

Work History

Advisor

Express Scripts
07.1998 - Current
  • The duties that I have performed during my 26-year career with ESI include member services team lead, client interface in CDH and clinical implementations, benefit set-up, service quality auditor, end to end benefit testing, Business Analyst I and II, indemnity auditor and responding to senior leadership escalations
  • I am fluent in copays, indemnities, clinical edits, CDH, updates and other aspects of PBM operations
  • I enjoy interacting with internal partners and clients to ensure accurate, knowledgeable, and responsive service

Business Analyst

Ameritech
01.1991 - 06.1998
  • Responsibilities included accounting, human resources, event planning, sales support and assisting with daily operations of multiple retail locations
  • I organized sales opportunities at events such as the Cincinnati Business Expo and the ATP Tennis Tournament
  • I traveled throughout Ohio, Kentucky, and Indiana to provide support and training to the sales staff

Education

Non Degree Program - Sociology

Miami University
Hamilton
09.1987

Skills

  • Data Analysis
  • Recommend Process Improvements
  • Quality Assurance
  • Cross-team Collaboration
  • Training and Development

Community Service

Board of Directors for a local nonprofit, Vice President of the Board, President of the Board, Volunteer weekly in my community, Served on the building committees for two multi-million dollar building projects for local nonprofit organizations

Work Preference

Work Type

Full Time

Location Preference

Remote

Important To Me

Work-life balanceCompany CulturePersonal development programsHealthcare benefitsWork from home optionPaid time off

Timeline

Advisor

Express Scripts
07.1998 - Current

Business Analyst

Ameritech
01.1991 - 06.1998

Non Degree Program - Sociology

Miami University
MARCIA K MULLINSAdvisor