Marcia L Ulise

Thermo Fisher Scientific Inc.

02.2007 - 03.2025

Processed high volumes of quotes and sales orders with 99% accuracy using ERP (SAP) and CRM (Salesforce), ensuring alignment with purchase terms and timely fulfillment.
Responded to customer inquiries—including complaints, returns, and order changes—with professionalism, improving overall satisfaction and loyalty.
Experienced with SAP, Oracle E1, and Salesforce; maintained accurate customer and order data across systems, ensuring records remained up to date and clean.
Entered and tracked complex pricing agreements, customer information, and sales transactions across thousands of clients and SKUs.
Partnered with sales teams to generate quotes and proposals—typically turned around in under 4 hours—directly supporting faster deal closures and revenue growth.
Provided top-tier administrative support to enable sales teams to focus on client relationships and revenue goals.
Built strong client relationships through consistent, proactive communication and timely issue resolution.
Identified and implemented process enhancements that saved the team significant time each week. Created clear, user-friendly SOPs to streamline team operations and onboarding.
Collaborated across departments to address issues, track escalations, an maintain a high standard of customer care.
Assisted in clearing ~$3M+ in past-due invoices by investigating and resolving billing issues, avoiding unnecessary credits and write-offs.

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