Marcia Labella
Cape Coral,FL
Overview
50
50
years of professional experience
Work History
Ebay Online Sales & Marketing
marciaannette
Cape Coral, FL
01.2014 - Current
- Prioritized and organized tasks to efficiently accomplish service goals.
- Utilized various software and tools to streamline processes and optimize performance.
- Managed inventory and supplies to ensure materials were available when needed.
- Achieved cost-savings by developing functional solutions to problems.
- Recognized by management for providing exceptional customer service.
- Maintained updated knowledge through continuing education and advanced training.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative
Lee County Healthpark Medical Center
Fort Myers, FL
01.2008 - 01.2015
- Answered customer inquiries via phone, email, and chat.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed positive relationships with customers through friendly interactions.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Identified needs of customers promptly and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Maintained updated knowledge through continuing education and advanced training.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Concierge Team Member
Ritz Carlton Naples Beach Resort
Naples, FL
01.2001 - 01.2008
- Provided excellent customer service to all guests by responding promptly to inquiries and requests.
- Maintained confidentiality of guest information and transactions.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Answered guest questions regarding local area, facilities and amenities.
- Built and maintained productive relationships with employees.
- Maintained guest privacy and building reputation by keeping information confidential.
- Resolved any customer complaints quickly and efficiently while maintaining a positive attitude towards the customer's experience at the hotel.
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
- Trained new concierge staff on best practices and hotel policies.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Greeted guests in a professional and friendly manner.
- Offered guests beverages and refreshments upon check-in.
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
- Maintained up-to-date knowledge of local attractions, restaurants and entertainment venues.
- Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
- Handled cash payments from customers accurately according to company policies and procedures.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
Sales & Marketing
L.G. Irvin Builders
Lehigh Acres, FL
01.1994 - 01.2001
- Developed strategies for expanding customer base through direct sales, marketing campaigns, and referrals.
- Coordinated with sales, marketing, and other departments to ensure successful onboarding of new customers.
- Collaborated with other departments such as sales, marketing, and finance on various projects.
- Oversaw daily operations across multiple departments, including sales, marketing, and HR.
- Worked closely with other departments such as sales, marketing, finance, to ensure smooth operations.
- Collaborated with other departments such as sales, marketing, operations.
- Collaborated closely with other departments within the organization such as accounting, sales, marketing.
- Worked closely with other teams such as Sales, Marketing, IT, when needed.
- Worked cross-functionally with sales, marketing and support teams to resolve customer issues quickly.
- Managed operations including inventory control, logistics, sales, marketing, and finance functions.
- Collaborated with other departments such as Sales, Marketing, and Quality Assurance teams.
- Communicated regularly with other departments such as sales, marketing and operations regarding supply chain updates.
- Coordinated with cross-functional teams including operations, manufacturing, sales, marketing, finance and quality assurance.
- Collaborated with internal departments such as sales, marketing, accounting and finance as needed.
- Coordinated with other departments such as sales, marketing, finance. to provide seamless customer experience.
Teacher
Monmouth County School System
Howell Township, NJ
01.1975 - 01.1989
- Received recognition for contributions to innovative concepts in classroom instruction.
- Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
- Instructed students in academic subjects such as math, science, language arts, social studies, and history.
- Created lesson plans and chose supporting materials to promote positive learning experiences.
- Implemented behavior management strategies to maintain classroom discipline.
- Prepared and graded subject tests for students.
- Supervised students throughout day, both in classroom and outside during breaks.
- Maintained a safe and orderly learning environment for all students.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Remained calm and patient in student interactions to support individual growth and development.
- Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
- Led students through safety procedures for active shooter and fire drills.
- Completed day-to-day duties accurately and efficiently.
Group Exercise Instructor, Sales & Management
Inches Away
Howell Township, NJ
01.1979 - 01.1984
- Invited individuals of all ages and fitness levels to participate in classes.
- Coordinated with fitness center management to schedule classes and manage space effectively.
- Explained and taught proper use of weights, exercise bands and other fitness equipment.
- Coached and encouraged participants during exercises and routines.
- Varied routines, music and classes while following established protocols.
- Developed and implemented customized workout programs based on individual fitness levels.
- Built and established lasting relationships using encouragement and personal support.
- Taught various group exercise classes and planned activities to give gym members different fitness options.
- Incorporated music and rhythm into workouts to create an energetic and fun class atmosphere.
- Monitored form and technique in group environments to maintain individual safety.
- Prepared for classes in advance, selected and queued music beforehand and began and ended classes on time for maximum benefit to attendees.
- Offered fitness advice and inspiration during coordinated class events for club members.
- Maintained certification requirements, including CPR/AED, to ensure compliance with industry standards.
- Researched current trends in group exercise instruction techniques in order to stay up-to-date on best practices.
- Assisted in the marketing and promotion of fitness classes to increase attendance and participation.
- Assisted in orienting new members to the facility's amenities, services and policies.
- Ensured safety of all participants by enforcing proper form and technique during exercises.
- Built and continually expanded knowledge and expertise on latest fitness trends and programs and kept class content fresh and interesting.
- Collaborated with other fitness professionals to share best practices and improve class offerings.
- Observed participants during classes, watching for issues and incorrect techniques.
- Motivated participants to reach their fitness goals through positive reinforcement.
- Demonstrated proper form and technique for cardiovascular, strength training, flexibility and balance exercises.
- Motivated clients to participate in gym fitness activities and group classes.
Education
Bachelor of Science - Elementary Education
Trenton State College
Trenton, NJ05-1974
Skills
- Teamwork and collaboration
- Friendly, positive attitude
- Flexible and adaptable
- Social perceptiveness
- Interpersonal communication
- Organization
Timeline
Ebay Online Sales & Marketing
marciaannette
01.2014 - Current
Customer Service Representative
Lee County Healthpark Medical Center
01.2008 - 01.2015
Concierge Team Member
Ritz Carlton Naples Beach Resort
01.2001 - 01.2008
Sales & Marketing
L.G. Irvin Builders
01.1994 - 01.2001
Group Exercise Instructor, Sales & Management
Inches Away
01.1979 - 01.1984
Teacher
Monmouth County School System
01.1975 - 01.1989
Bachelor of Science - Elementary Education
Trenton State College