Overview
Work History
Education
Skills
Timeline
Generic

Marcia Labella

Cape Coral,FL

Overview

50
50
years of professional experience

Work History

Ebay Online Sales & Marketing

marciaannette
Cape Coral, FL
01.2014 - Current
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Achieved cost-savings by developing functional solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Maintained updated knowledge through continuing education and advanced training.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Customer Service Representative

Lee County Healthpark Medical Center
Fort Myers, FL
01.2008 - 01.2015
  • Answered customer inquiries via phone, email, and chat.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed positive relationships with customers through friendly interactions.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Identified needs of customers promptly and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Maintained updated knowledge through continuing education and advanced training.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Concierge Team Member

Ritz Carlton Naples Beach Resort
Naples, FL
01.2001 - 01.2008
  • Provided excellent customer service to all guests by responding promptly to inquiries and requests.
  • Maintained confidentiality of guest information and transactions.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Answered guest questions regarding local area, facilities and amenities.
  • Built and maintained productive relationships with employees.
  • Maintained guest privacy and building reputation by keeping information confidential.
  • Resolved any customer complaints quickly and efficiently while maintaining a positive attitude towards the customer's experience at the hotel.
  • Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
  • Trained new concierge staff on best practices and hotel policies.
  • Spoke with patrons to make conversation, answer questions or to respond to complaints.
  • Greeted guests in a professional and friendly manner.
  • Offered guests beverages and refreshments upon check-in.
  • Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
  • Maintained up-to-date knowledge of local attractions, restaurants and entertainment venues.
  • Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
  • Handled cash payments from customers accurately according to company policies and procedures.
  • Identified needs of customers promptly and efficiently.
  • Completed day-to-day duties accurately and efficiently.

Sales & Marketing

L.G. Irvin Builders
Lehigh Acres, FL
01.1994 - 01.2001
  • Developed strategies for expanding customer base through direct sales, marketing campaigns, and referrals.
  • Coordinated with sales, marketing, and other departments to ensure successful onboarding of new customers.
  • Collaborated with other departments such as sales, marketing, and finance on various projects.
  • Oversaw daily operations across multiple departments, including sales, marketing, and HR.
  • Worked closely with other departments such as sales, marketing, finance, to ensure smooth operations.
  • Collaborated with other departments such as sales, marketing, operations.
  • Collaborated closely with other departments within the organization such as accounting, sales, marketing.
  • Worked closely with other teams such as Sales, Marketing, IT, when needed.
  • Worked cross-functionally with sales, marketing and support teams to resolve customer issues quickly.
  • Managed operations including inventory control, logistics, sales, marketing, and finance functions.
  • Collaborated with other departments such as Sales, Marketing, and Quality Assurance teams.
  • Communicated regularly with other departments such as sales, marketing and operations regarding supply chain updates.
  • Coordinated with cross-functional teams including operations, manufacturing, sales, marketing, finance and quality assurance.
  • Collaborated with internal departments such as sales, marketing, accounting and finance as needed.
  • Coordinated with other departments such as sales, marketing, finance. to provide seamless customer experience.

Teacher

Monmouth County School System
Howell Township, NJ
01.1975 - 01.1989
  • Received recognition for contributions to innovative concepts in classroom instruction.
  • Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
  • Instructed students in academic subjects such as math, science, language arts, social studies, and history.
  • Created lesson plans and chose supporting materials to promote positive learning experiences.
  • Implemented behavior management strategies to maintain classroom discipline.
  • Prepared and graded subject tests for students.
  • Supervised students throughout day, both in classroom and outside during breaks.
  • Maintained a safe and orderly learning environment for all students.
  • Planned and implemented lessons using various teaching strategies to meet diverse student needs.
  • Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
  • Remained calm and patient in student interactions to support individual growth and development.
  • Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
  • Led students through safety procedures for active shooter and fire drills.
  • Completed day-to-day duties accurately and efficiently.

Group Exercise Instructor, Sales & Management

Inches Away
Howell Township, NJ
01.1979 - 01.1984
  • Invited individuals of all ages and fitness levels to participate in classes.
  • Coordinated with fitness center management to schedule classes and manage space effectively.
  • Explained and taught proper use of weights, exercise bands and other fitness equipment.
  • Coached and encouraged participants during exercises and routines.
  • Varied routines, music and classes while following established protocols.
  • Developed and implemented customized workout programs based on individual fitness levels.
  • Built and established lasting relationships using encouragement and personal support.
  • Taught various group exercise classes and planned activities to give gym members different fitness options.
  • Incorporated music and rhythm into workouts to create an energetic and fun class atmosphere.
  • Monitored form and technique in group environments to maintain individual safety.
  • Prepared for classes in advance, selected and queued music beforehand and began and ended classes on time for maximum benefit to attendees.
  • Offered fitness advice and inspiration during coordinated class events for club members.
  • Maintained certification requirements, including CPR/AED, to ensure compliance with industry standards.
  • Researched current trends in group exercise instruction techniques in order to stay up-to-date on best practices.
  • Assisted in the marketing and promotion of fitness classes to increase attendance and participation.
  • Assisted in orienting new members to the facility's amenities, services and policies.
  • Ensured safety of all participants by enforcing proper form and technique during exercises.
  • Built and continually expanded knowledge and expertise on latest fitness trends and programs and kept class content fresh and interesting.
  • Collaborated with other fitness professionals to share best practices and improve class offerings.
  • Observed participants during classes, watching for issues and incorrect techniques.
  • Motivated participants to reach their fitness goals through positive reinforcement.
  • Demonstrated proper form and technique for cardiovascular, strength training, flexibility and balance exercises.
  • Motivated clients to participate in gym fitness activities and group classes.

Education

Bachelor of Science - Elementary Education

Trenton State College
Trenton, NJ
05-1974

Skills

  • Teamwork and collaboration
  • Friendly, positive attitude
  • Flexible and adaptable
  • Social perceptiveness
  • Interpersonal communication
  • Organization

Timeline

Ebay Online Sales & Marketing

marciaannette
01.2014 - Current

Customer Service Representative

Lee County Healthpark Medical Center
01.2008 - 01.2015

Concierge Team Member

Ritz Carlton Naples Beach Resort
01.2001 - 01.2008

Sales & Marketing

L.G. Irvin Builders
01.1994 - 01.2001

Group Exercise Instructor, Sales & Management

Inches Away
01.1979 - 01.1984

Teacher

Monmouth County School System
01.1975 - 01.1989

Bachelor of Science - Elementary Education

Trenton State College

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Marcia Labella