Summary
Work History
Education
Timeline
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Marcia Lee

Crestview,FL

Summary

Motivated Team player possessing excellent work ethics and planning abilities. Focused on delivering high-quality customer service on tight schedules. Encourages employees to improve skills and meet demanding targets. History of successfully developing and maintains strong relationships with fellow co-workers as well as customer's.

Work History

Receptionist

White Wilson Medical Center
Fort Walton Beach, FL
06.2024 - 07.2024
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled and confirmed appointments and meetings for management team.
  • Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
  • Processed payments and updated accounts to reflect balance changes.
  • Scheduled and confirmed appointments.
  • Maintained client accounts by obtaining, recording and updating personal and financial information. Also created and filed insurance claims for the doctors in a timely manner.

Lead

The Cleaning Pro
Navarre, FL
02.2018 - 02.2020
  • Fostered positive employee relationships through communication, training and development coaching.
  • Integrated process improvements to increase overall workflow.
  • Delegated daily tasks to team members to optimize group productivity.
  • Offered constructive criticism regarding quality assurance on team phone calls.
  • Monitored team progress and enforced deadlines.
  • Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.

Dr. Andrew Kortz
Pensacola, FL
02.2017 - 02.2018
  • Observed pupils, visual acuteness, and extra-ocular movements to check patient status.
  • Advised patients on ocular medications, dressings and contact lenses.
  • Obtained and recorded patient medical history and operated ophthalmic equipment.
  • Counseled patients in surgery and treatment plans.
  • Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
  • Promoted healing and patient satisfaction by delivering detailed instructions for pre- and post-op eye care to patients as directed by physicians.
  • Screened patients for issues and eye diseases, checking visual acuity, color plates, pupil dilation and papillary function.
  • Conducted tonometry or tonography tests to measure intraocular pressure.
  • Took anatomical or functional ocular measurements of eye or surrounding tissue, including axial length measurements.
  • Checked inventory levels and ordered supplies, medications and materials to meet expected demand.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Filed and retrieved records to support business needs and boost team productivity.
  • Monitored calendars and scheduled appointments based on availability and established load limits.

Office Assistant

Mullis Eye Institute
Crestview, FL
09.2015 - 02.2017
  • Received and screened high volume of internal and external communications.
  • Improved productivity initiatives, managing office support tasks and coordinating itinerary and scheduling appointments.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Organized files, faxed reports and scanned documents to bolster organizational workflow.

Optical Technician/Sales Assistant

Dr.Micheal Fregger
Ft. Walton Beach, FL
09.2012 - 02.2014
  • Maintained clean, organized and well-stocked examination rooms by resetting spaces between appointments.
  • Prepared patients for physicians by conducting tests such as OCT's.
  • Improved fit of patients' glasses and completed basic repairs covered by office warranty.
  • Read new patient glasses prescriptions with lensometer and noted results for treating physician.
  • Performed clerical duties, including pasting refractor receipts, entering data into spreadsheets and alphabetizing folders and invoices.
  • Discussed problems, impairments and corrective lens prescriptions with patients to select proper corrective equipment.
  • Instructed customers on methods for adapting to glasses, proper wear and necessary care.
  • Measured clients and documented information such as bridge and eye size, temple length, vertex distance, pupillary distance and optical centers of eyes.
  • Recommended specific lenses, coatings and frames to suit individual client needs.
  • Repaired and adjusted frames to meet customer needs.
  • Helped clients select frames meeting individual needs, flattering facial styles and appropriate for eye measurements and optical prescriptions.

Education

High School Diploma -

Belaire High School
Baton Rouge, LA
05.1992

Timeline

Receptionist

White Wilson Medical Center
06.2024 - 07.2024

Lead

The Cleaning Pro
02.2018 - 02.2020

Dr. Andrew Kortz
02.2017 - 02.2018

Office Assistant

Mullis Eye Institute
09.2015 - 02.2017

Optical Technician/Sales Assistant

Dr.Micheal Fregger
09.2012 - 02.2014

High School Diploma -

Belaire High School

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Marcia Lee