Marcia Lindsey
Alexandria,VA
Summary
Results-driven massage therapist with over 15 years of experience. Proven ability to cultivate strong client relationships and ensure high-quality care. Looking to change career to Medical Billing and Coding Specialist.
Overview
17
17
years of professional experience
2
2
Certifications
Work History
Massage Therapist
Fountains Day Spa
Alexandria, Va
02.2013 - Current
- Executed deep muscle, hot stone, prenatal, and various massage techniques to address client needs.
- Cultivated loyal clientele and high rate of referrals based on quality of massage services.
- Reviewed client medical histories to inform treatment planning.
- Recorded client sessions, progress, and feedback to evaluate treatment effectiveness and refine plans accordingly.
- Guided clients on personal care practices and recommended products tailored to individual needs.
- Ensured compliance with local, state, and federal regulations regarding massage therapy practice.
- Maintained clean and organized work environment, ensuring all equipment and supplies were sanitized according to health standards.
- Assisted front desk staff with administrative tasks, including answering phones and processing payments from clients.
Deli Supervisor and Bakery Clerk
Bj's Wholesale Club
Falls Church, Virginia
06.2009 - 02.2013
- Supervised deli staff to ensure compliance with safety and health regulations.
- Ensured compliance with health department regulations in all areas of the deli.
- Established procedures for quality control and food safety practices to maintain high standards in the deli.
- Evaluated employee performance against metrics for service speed and upselling techniques to enhance team effectiveness.
- Managed inventory levels and ordered supplies to maintain optimal stock availability.
- Created staff schedules to ensure optimal coverage during peak hours, improving customer service.
- Resolved conflicts between employees professionally while maintaining a positive work environment.
Education
Certificate - Medical Billing And Coding
MedCerts
Online02-2025
Certificate - Massage Therapy
Centura College
Alexandria,Va 09-2010
Skills
- Deep tissue techniques
- Trigger point therapy
- Trigger point massage
- Stress relief massage
- Aromatherapy techniques
- Client assessment
- Client satisfaction assessment
- Client retention
- Personal care guidance
- Quality control practices
- Anatomy
- Anatomy knowledge
- Time management
- Effective communication
- Customer relationship management
- Relationship building and management
- Professionalism and ethics
- Continuing education
Certification
Massage Therapy Certificate-Centura College 2010
Timeline
Massage Therapist
Fountains Day Spa
02.2013 - Current
Deli Supervisor and Bakery Clerk
Bj's Wholesale Club
06.2009 - 02.2013
Certificate - Medical Billing And Coding
MedCerts
Certificate - Massage Therapy
Centura College