MARCI A. LITTLE
Creal Springs,IL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Assurance Brokers Ltd
01.2011 - 07.2023
- Provide performance/payment bonds upon clients request
- Invoicing for performance/payment bonds, notary, and licensing
- Gather financials, work in progress reports, bank letters required by surety
- Correspond with surety underwriter for approvals for bonds
- Provide bid bond upon client request including:
- Reading construction contracts
- Identify proper limits required by contracts
- Collaborate with Producer on coverage and limit recommendations
- Implemented and developed customer service training processes
- Followed up with customers about resolved issues to maintain high standards of customer service
Customer Service Representative
Flatness and Lutz, Inc
01.2007 - 06.2010
- Provide evidence of property to financial institutions
- Partner with Marketing Department and Producers in design of sales proposals
- Prepare critical insurance materials for key accounts
- Provide certificates of insurance upon client request including:
- Reading construction contracts
- Identify proper limits required by contracts
- Collaborate with Account Manager on coverage and limit recommendations
- Request loss runs in preparation for renewals
- Customize letters and reports for key Producers
- Endorse policies and process ID cards
- Responded to customer requests for products, services, and company information
Administrative Assistant/Mailroom Clerk
Welsch, Flatness and Lutz, Inc
04.2004 - 01.2007
- Ordered mailroom supplies for entire agency
- Kept records of all registered mail
- Key contact for scanned documents entered in our paperless system
- Collected and distributed all agency mail
- Assisted office receptionist as needed
- Sorted and placed mail into mailboxes with high levels of accuracy
- Weighed letters and packages and calculated costs based on classification, weight, and destination
- Maintained clean and organized mail room to promote safety and efficiency
- Proved successful working within tight deadlines and fast-paced environment
- Operated postage meters, mail sealers and labeling machines
Education
Certificate – Administration of Justice -
Belleville Area College
Belleville, IL1997
Skills
- Microsoft Office
- Clerical Support
- Administrative and Office Support
- Customer Relationship Management
- Managing Multiple Tasks
- Professional Telephone Demeanor
- Applied TAM-Agency Management System
- Paperport-Commercial Document Management Software
- Contractor Inquiries and Renewals
- Customer Account Management
- Problem-Solving Ability
- Prioritization
Certification
- Current Illinois Producer License, General Casualty and Property – Current Illinois Ethics
References
- Available on request
Timeline
Customer Service Representative
Assurance Brokers Ltd
01.2011 - 07.2023
Customer Service Representative
Flatness and Lutz, Inc
01.2007 - 06.2010
Administrative Assistant/Mailroom Clerk
Welsch, Flatness and Lutz, Inc
04.2004 - 01.2007
Certificate – Administration of Justice -
Belleville Area College
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