Marcia Logsdon

Work Service tickets for technicians daily. Completing work orders so Manufacturing warranty can be billed and or completing cash calls.

• Handled requisitions of office supplies for 3 locations (El Paso, McAllen & San Antonio)
• Answered calls from customers, assisted is scheduling technicians on their daily routes.
• Monitored and worked aged tickets. Updated warranty information as needed for billing. This includes making sure part numbers, quantities and appliance model & serial numbers are all correct for billing
• Created new service orders to be scheduled. Created documents for warranty exchanges.
• Processed credit card payments and input payments on tickets.
• Issued Purchase orders to technicians as needed for materials and supplies needed while in the field.
• Managed a high volume of service requests, prioritizing tasks to meet deadlines consistently.
• Trained new employees on company procedures and software systems, contributing to their rapid integration into the team.
• Collaborated closely with technicians to ensure proper scheduling and allocation of resources for optimal results.
• Updated customer service database with new information, address changes and contact details.
• Scheduled customer appointments for two service managers.
• Created organized filing system to manage department documents.

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Restocked and organized merchandise in front lanes.
• Answered questions about store policies and addressed customer concerns.
• Built relationships with customers to encourage repeat business.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Responded promptly to requests for assistance, spills and customer inquiries.
• Used POS system to enter orders, process payments and issue receipts.
• Performed cash and credit card transactions to complete customer purchases.
• Handled cash with high accuracy and took care to check bills for fraud.

• Commute to schedule high schools throughout San Antonio
• Write new orders
• Receive payments
• Balance and close accounting sheets for daily trips
• Assist with deliveries (class rings, jewelry and cap & gowns)
• Assisted in office with order entry
• Processed credit card and ACH payments.

• Receive payments on daily basis and apply payments to customer accounts
• Balance daily accounts before deposits
• Input monthly charges to Nursing facilities for month end billing
• Review customer accounts and process refund requests to Corp
• Office
• Adjust accounts after refunds issued and balance accounts
• Set up accounts for Auto-Pay (processed credit card and ACH payments)
• Handled monthly billing and invoicing
• Entered medical information for billing and processed pharmacy claims
• Worked directly with Corporate office regarding all accounting issues
• Trained new personnel for customer service calls and medical billing.
• Posted payments and collections on regular basis.
• Collected payments and applied to patient accounts.
• Verified insurance of patients to determine eligibility.

• Approve and process all incoming orders, invoice and record shipments
• Post and process all payments for account receivable
• Responsible for billing and collections of all customer accounts
• Review and update customer account records regularly
• Obtain credit and trade references to establish new accounts
• Compile and reconcile monthly reports for auditor
• Support assist outside sales representatives with marketing materials and correspondence
• Assist and maintain communications with overseas factory regarding 'product' and shipping status
• Generate various reports for inventory/sales to damage/loss for review by company president
• Handle customer service inquiries
• Resolve accounting issues regarding invoicing and billing
• Prepare shipping documents for both international and US shipments
• Receive, record, organize and file freight damage reports and claims
• Oversee maintenance and supplies for office.

• Maintain staffing and operation of accounting
• Approve and process all incoming orders, invoice and record shipments
• Post and process all payments for account receivable
• Responsible for billing and collections of all customer accounts
• Review and update customer account records regularly
• Obtain credit and trade references to establish new accounts
• Compile and reconcile monthly reports for auditor
• Support assist outside sales representatives with marketing materials and correspondence
• Assist and maintain communications with overseas factory regarding 'product' and shipping status
• Generate various reports for inventory/sales to damage/loss for review by company president
• Handle customer service inquiries
• Resolve accounting issues regarding invoicing and billing
• Oversee maintenance and supplies for the office
• Responsible for the security of personnel, equipment and company property.
• Managed compliance to keep organization operating within legal and regulatory guidelines.

• Authorized and approved customers for car rentals
• Handled all accounting issues regarding accounts receivable
• Prepared purchase requisitions and submitted payables
• Staffed and trained all personnel
• Recorded and submitted timesheets for employee payroll
• Maintained rental fleet and office equipment
• Data entry for all rental contracts, payments and preparation of monthly reports
• Scheduled delivery driver appointments and took reservations
• Made daily contacts with body shops and insurance agencies regarding insurance replacements
• Handled heavy customer service inquiries
• Assumed responsibility of collecting all Outstanding Debt for all Greater San Antonio locations
• Ultimately Managed 3 locations.