Marcia Lumpkin
Crystal River,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Motivating and positive with excellent interpersonal, coaching and communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Behavioral Technician III
Lifestream Behavioral Health Center
06.2022 - Current
- Help with admission of consumers, including taking vital signs, bath and shampoo, if necessary, body check, checking for hazardous objects, listing valuables and personal possessions, and orienting consumer to unit
- Assist in individual needs assessment, treatment plan formulation and implementation, if necessary
- Learn and apply to daily routine, as soon as possible, principles of mental health nursing
- Observe all consumers closely, at all times, never leaving consumers unattended
- Reports all pertinent observations, changes in physical signs or symptoms, changes in emotional behavior and consumer's eating habits to Charge/Unit Nurse
- Observe and report consumer's reactions to visitors or telephone calls
- Report feelings and ideas expressed verbally by consumers
- Encourage consumers to interact with other consumers and staff, and to participate in social life of unit, including recreational and occupational therapy
- Assist in organization and execution of consumer group/recreational activities
- Take vital signs routinely, and as indicated by Charge/Unit Nurse, and report any significant changes or elevations
- Assist in management of impulsive, violent, or uncooperative consumers
- Check any unusual sounds, report suspicious behavior of consumers or visitors, report difficulties with visitors, check consumer's rooms for hidden hazardous objects or medications, and search and record items brought into consumers
- Escort consumers to areas outside unit, as necessary
- Conduct waitlist for potential consumers, entering medication into TIER and on MARS sheet as prescribed by Physician or as changes occur
- Administering U/A's
- Ensure proper documentation is completed in computer system
Virtual Agent
Augusta Lawn Care Services
03.2022 - 05.2022
- Answer incoming calls from current customers, potential customers, staff, vendors, etc
- Create estimates for lawn services for customers, schedule estimates or services.
HR Representative
Bayfront Health Seven Rivers
03.2021 - 05.2021
- Completed onboarding tasks for new hires, filing, collections, run reports for director as needed, task assigned by director as needed.
- Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics
Human Resources/Office Manager/Senior Recruiter
- Responsibilities included managing office with up to 7 office employees, overseeing daily and weekly processing of payroll, processing payroll as backup when needed, ensure employee files are state and JAHCO compliant, electronic fingerprinting for Level 2 background when needed
- Duties related to HR and Recruiting include hiring of new employees (RN, LPN, CNA, HHA and Office employees), file compliance for all staff members, termination of employees
- Responsible for monthly reports related to JAHCO compliance
- Previously managed Homecare staffing, duties included orientation of new homecare staff, maintaining personnel files, supervision of 35 or more field HHA/HMK/CNA staff, intake of new homecare clients, coordination of services for new and existing homecare clients
- Entering data into systems as needed
- Able to proficiently work all office equipment to include fax, printer, scanner, copy machine and computer.
Office Coordinator/Office Manager
Ultimate Home Care
11.2009 - 04.2010
- Responsible for AP, payroll, new employee orientations, maintaining employee files and HR
- Coordinating any request for patient information
- Supervised and coordinated duties of office staff of 10
- Ordering and inventory of office and medical supplies
- Input of Oasis, 485's as needed
- Experience with office equipment to include fax machine, computer, copy machine, printer.
Business Office Manager
A+Healthcare/TLC Home Health/Amedisys Home Health
01.2009 - 11.2009
- Responsibilities included new employee orientations, managing office staff of 12 and field staff of 25 including professional and non-professional personnel
- Maintained personnel files, coordinated office duties and schedules of ancillary staff and payroll
- Ordering and Inventory of office and medical supplies
- Emergency management coordination and data entry
- Experience with office equipment to include computer, printer, scanner, fax machine, copy machine.
- Established team priorities, maintained schedules and monitored performance
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs
Staffing Coordinator
A+Healthcare/TLC Home Health/Amedisys Home Health
08.2003 - 08.2009
- Responsible for coordinating field staff schedules
- New patient intake, data entry
- Ordering and Inventory of medical supplies
- Provided on-call staffing services after hours/weekend on call to assist with call outs, patient issues, scheduling concerns, intake of new clients, when necessary, etc
- Input of Oasis, 485's as needed.
Home Health Aide
Healthcare/TLC Home Health/Amedisys Home Health
08.2002 - 08.2003
Education
Associate of Science - Registered Nurse - Did Not Complete
Jersey College
Tampa, FL2021
Bachelor of Science - Human Services/Substance Abuse - Did Not Complete
Southern New Hampshire University
OnlineAssociate of Science - Medical Assisting
Kaplan University / Purdue University
Online2012
Skills
- Employee Support
- Grievance Resolution
- Personnel Information Systems
- Employee Feedback and Recognition
- Personnel Recruitment
- New Employee Orientation
- Special Needs Clients
- Support Patients
- Documenting Behaviors
- Medical Triage
- Clerical Support
- Client Rapport-Building
- Strong Telephone Etiquette
- Customer Care
Timeline
Behavioral Technician III
Lifestream Behavioral Health Center
06.2022 - Current
Virtual Agent
Augusta Lawn Care Services
03.2022 - 05.2022
HR Representative
Bayfront Health Seven Rivers
03.2021 - 05.2021
Office Coordinator/Office Manager
Ultimate Home Care
11.2009 - 04.2010
Business Office Manager
A+Healthcare/TLC Home Health/Amedisys Home Health
01.2009 - 11.2009
Staffing Coordinator
A+Healthcare/TLC Home Health/Amedisys Home Health
08.2003 - 08.2009
Home Health Aide
Healthcare/TLC Home Health/Amedisys Home Health
08.2002 - 08.2003
Human Resources/Office Manager/Senior Recruiter
Associate of Science - Registered Nurse - Did Not Complete
Jersey College
Bachelor of Science - Human Services/Substance Abuse - Did Not Complete
Southern New Hampshire University
Associate of Science - Medical Assisting
Kaplan University / Purdue University
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