Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marcia Lyons

Little Rock

Summary

Dedicated professional with a proven track record for enhancing customer satisfaction through exceptional service and accurate cash handling. Excelled in team collaboration and training. Demonstrates strong work ethic and integrity, alongside expertise in point-of-sale system operation, ensuring organizational growth and customer loyalty.

Overview

5
5
years of professional experience

Work History

Cashier

Kroger
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Cashier

Wendys
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Increased sales of promotional items by informing customers about current offers.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Processed refunds and exchanges in accordance with company policy.

Housekeeper

Four Points Hotel
06.2018 - 09.2019


  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.

Education

Sports Medicine

Oakland Community College
Bloomfield Hills, MI

Southfield High School
Southfield, MI
06.2016

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Order taking
  • Staff training
  • Guest inquiries
  • ID verification
  • Point-of-sale system operation
  • Organizational growth

Timeline

Housekeeper

Four Points Hotel
06.2018 - 09.2019

Cashier

Kroger

Cashier

Wendys

Sports Medicine

Oakland Community College

Southfield High School

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Marcia Lyons