Marcia Macias
Seguin,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and fast learner. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office Manager
Amax Auto Insurance
Seguin, TX
01.2022 - Current
- Provided training to new hires on office policies and procedures.
- Assisted in recruiting, onboarding and training new employees.
- Supervised staff members, organized schedules and delegated tasks.
- Update spreadsheets in Excel to track data such as vacation requests, sick days .
- Responded to customer inquiries via phone or email in a professional manner, Answered phone calls, responded to emails.
- Maintained filing system for records, correspondence and other documents.
- Complete daily reports.
- Maintained confidential records relating to personnel matters.
- Ordered supplies and equipment to maintain adequate inventory levels. Monitored inventory levels and placed orders when needed.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Interpreted and communicated work procedures and company policies to staff.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative
Fred Loya Insurance
Seguin, TX
12.2014 - 12.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed positive relationships with customers through friendly interactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered inbound calls, chats and emails to facilitate customer service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Trained newly hired top talent to fill key positions and maximize productivity.
Education
High School Diploma -
Seguin High School
Seguin, TX06-2010
Skills
- Staff hiring
- Compliance Monitoring
- Employee Supervision
- Office Management
- Policy Development
- Data Entry
- Inventory Control
- Customer Service
- Organizational Skills
- Staff Training
- Relationship Building
- Mail handling
- Scheduling and calendar management
- Employee Training
- Organization Skill
- Payment Collection
- Bilingual
- Quoting and pricing policies
- Insurance knowledge
Certification
- Limited Lines | Feb 2015 - Jun 2026 | Lic # 1895234
- Notary | Jun 2022 - Jun 2026 | Lic # 133792154
Languages
Spanish
Native/ Bilingual
Timeline
Office Manager
Amax Auto Insurance
01.2022 - Current
Customer Service Representative
Fred Loya Insurance
12.2014 - 12.2022
High School Diploma -
Seguin High School