MARCIA Majano
LANCASTER,CA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
Work History
Referral Management Coordinator
Concentra
Valencia, CA
12.2019 - 12.2025
- Resolved customer complaints or answered customers' questions.
- Performed data entry tasks into various databases.
- Submitted pre-auth referrals for specialists, PT, OT.
- Verified denials and approvals.
- Coordinated scheduling of appointments following approval.
Radiology Utilization Review Coordinator
AVOIC Renaissance Outpatient Imaging Center
07.2014 - 11.2019
- Evaluated patient care and outcomes to identify opportunities for improvement in treatment plans.
- Adapted quickly to fast-paced job demands.
- Scheduled patients and provided co-pay information.
- Served as a liaison between providers, hospitals, and other entities involved in providing healthcare services.
Customer Service Representative
Bank of America
12.2011 - 11.2013
- Documented all calls
- Scheduled payments for mortgage accounts
- Prepared documents and researched accounts
- Followed-up with customers and branch reps as needed
- Viewed payments and transactions
- Submitted corrections to the appropriate department within our guidelines
Biller/Coder
Medtronic Minimed Office Team
07.2008 - 12.2011
- Verified DME medical benefits
- Submitted requests for PPO, HMO, POS, MEDICAL, and MEDI-CARE
- Met daily goals requested by the department
- Processed claims for payment based on correct DX and CPT codes
Education
AA Degree - Healthcare Degree
Antelope Valley College
Lancaster, CA06.2016
High School Diploma -
La Reina
Thousand Oaks, CA06.1997
Skills
- Bilingual in Spanish
- Medical terminology
- HIPAA-compliant
- Computer literacy
- Administrative management
- Microsoft Excel
References
Available Upon Request
Timeline
Referral Management Coordinator
Concentra
12.2019 - 12.2025
Radiology Utilization Review Coordinator
AVOIC Renaissance Outpatient Imaging Center
07.2014 - 11.2019
Customer Service Representative
Bank of America
12.2011 - 11.2013
Biller/Coder
Medtronic Minimed Office Team
07.2008 - 12.2011
AA Degree - Healthcare Degree
Antelope Valley College
High School Diploma -
La Reina
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