Marcia Marsh

• Maintained confidentiality in handling sensitive information while performing administrative tasks.
• Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
• Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
• Expedited document processing with accurate data entry and timely filing.
• Increased customer satisfaction by providing professional and courteous front desk support.
• Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
• Contributed to a positive work environment by fostering open communication among colleagues.
• Prepared and edited documents to produce precise, accurate and professional communication.
• Improved data accuracy, entering and updating records in database with keen eye for detail.
• Improved office supply inventory management, reducing unnecessary expenditures by regularly auditing and ordering supplies.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
• Purchased and maintained office supplies.
• Processed incoming and outgoing mail and packages according to established procedures.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Responded to inquiries from callers seeking information.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Answered central telephone system and directed calls accordingly.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Maintained confidentiality of information regarding clients and company.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Maintained visitor log for entering and leaving facility for security purposes.
• Assisted with planning office events and organized charity events.
• Strengthened vendor relationships through regular communication and timely coordination of services.
• Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
• Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
• Reduced waiting times for visitors by implementing more efficient check-in process.
• Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
• Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
• Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
• Enhanced visitor experience by providing detailed information and assistance as needed.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Organized, maintained and updated information in computer databases.
• Operated multi-line telephone system to answer and direct high volume of calls.
• Handled assignments independently with good judgement and critical thinking skills.
• Collected and distributed messages to team members and managers to support open communication and high customer service.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
• Monitored and screened visitors to verify accessibility to inter-office personnel.
• Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
• Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
• Learned and followed all organizational policies and procedures to maintain safe and professional working environments.

- Assisted parents with signing their child in on the computer and maintained accountability for the children left in my care

- Supervised children with meals, crafts, and toys

- Coordinated the return process to assure the children were returned safely and in an orderly fashion

- Coordinated learning-focused program to help children build foundational knowledge.

- Built culture-friendly program to help children and parents of diverse backgrounds feel welcome.

- Protected children and staff by maintaining strict standards of cleaning, sanitation and hygiene.

• Greet customers and create a welcoming experience for all
• Managed a balanced cash and credit drawer
• Delivered seamless customer service for online orders, and in store purchases
• Stocked supplies, with the ability to lift over 40 pounds
• Demonstrated a culture of ethical conduct and safety
• Delivered on weekly sales goals
• Experience processing returns and refunds
• Answered phones and handled any customer questions or issues

• Interact with and lead children in a variety of activities
• Communicate with parents and help maintain and keep records of all the children within the program
• Provide constant supervision of the children and step in to defuse any confrontations that may arise
• Helped the children with homework, crafts, and sports activities

• Greet patients and create customer files
• Schedule and remind patients of appointments
• Process payments
• Aiding the chiropractor
• Collect medical history from patients while abiding by HIPAA regulations
• Verified patients' insurance information
• Booked meetings
• Developed X-rays
• Prepared rooms for chiropractic procedure maintaining a high standard of cleanness
• Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
• Maintained clean reception area to promote positive, professional environment for clients.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
• Assist in events to gain potential clients by signing them up for chiropractic care
• Answered multi-line phone system and enthusiastically greeted callers.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Minimized errors in medical paperwork by checking terminology and complying with insurance policies.
• Developed strong relationships with clientele through excellent communication skills and genuine attentiveness to their needs.
• Streamlined front office operations by effectively managing appointments and maintaining up-to-date patient records.
• Handled payments efficiently using company''s billing software which contributed to improved financial record keeping.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Scheduled, coordinated and confirmed appointments and meetings.
• Maintained confidentiality of sensitive data to protect customer and business information.
• Completed data entry and filing to keep records updated for easy retrieval.

• Review and monitor customers' and businesses' accounts for any unusual activity on their Citibank credit card
• Contact customers and business owners to verify suspicious activities on their account
• Educate customers on how to protect themselves from fraud
• Have the ability to work using multiple PC monitors
• Assist and counsel customers and merchants on issues dealing with identity theft and credit card fraud
• Place holds on credit cards, and when necessary closed accounts