Marcia Marshall
Spokane,WA
Summary
Experienced supervisor with a background in event operations, crew scheduling, and customer resolution. Known for calm leadership, clear communication, and smooth team coordination.
Overview
9
9
years of professional experience
Work History
Supervisor
Grand Event managment
Spokane, Washington
04.2024 - Current
- Supervised event crews at Grand Event Management during setup, service, and breakdown.
- Monitored employee productivity to provide constructive feedback and coaching.
- Monitored event floor activity and resolved guest issues with calm communication.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Construction Flagger
Spokane Traffic controll
Spokane, Washington
08.2022 - Current
- Communicated with coworkers, supervisors, and the public to ensure clear understanding of traffic control measures.
- Managed traffic flow using STOP/SLOW paddles, hand signals, and traffic control devices to enhance safety in work zones.
- Directed traffic through Spokane Traffic control work zones using hand signals and stop-slow paddles.
- Communicated lane changes with drivers, crews, and site supervisors using radios.
Manager / supervisor
Allied Universal
Spokane, Washington
08.2017 - Current
- Assigned duties, managed schedules, and monitored employee performance to ensure team alignment and accountability.
- Provide leadership during organizational change and crisis situations.
- Coordinated events to maintain high standards for customer service and safety, enhancing guest satisfaction.
- Prepared incident reports and communicated with client leadership to address issues and improve client relations.
- Maintain professional, organized, and welcoming environment for guests.
Education
Medical Office
Spokane Community College
Spokane, WA03-2009
Skills
- Event supervision
- Incident reporting
- Traffic control
- Customer resolution
- Team coordination
- Guest relations
Timeline
Supervisor
Grand Event managment
04.2024 - Current
Construction Flagger
Spokane Traffic controll
08.2022 - Current
Manager / supervisor
Allied Universal
08.2017 - Current
Medical Office
Spokane Community College