Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marcia Mawyer

Baltimore,MD

Summary

Dynamic customer service professional with a proven track record at Glen Burnie Bowl, excelling in problem resolution and multitasking. Known for enhancing customer satisfaction and reducing complaints through effective strategies. Dependable and responsible, I thrive in fast-paced environments, delivering exceptional service while maintaining a positive attitude.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

6
6
years of professional experience

Work History

Take Reservations

Glen Burnie Bowl
08.2019 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Customer Service

Glen Burnie Bowl
08.2019 - Current
  • Delivered exceptional customer service by addressing concerns promptly and professionally.
  • Reduced client complaints by implementing a more effective customer service strategy.
  • Provided excellent customer service, addressing concerns and resolving issues promptly.
  • Answered inquiries and provided superior customer service to clients.
  • Delivered exceptional customer service, resolving any issues promptly and professionally.

Phone Receptionist

Glen Burnie Bowl
08.2019 - Current
  • Managed high call volumes with ease, maintaining composure and professionalism under pressure.
  • Maintained a professional tone, ensuring positive caller experiences and fostering company reputation.
  • Enhanced customer satisfaction by promptly answering calls and addressing inquiries.
  • Provided exceptional service to clients, building rapport through active listening skills and empathetic responses to their needs.
  • Handled confidential information discreetly when taking messages from clients or relaying sensitive information between staff members.
  • Reduced hold times for callers with effective call prioritization and multitasking abilities.

Front Desk Assistant

Glen Burnie Bowl
08.2019 - Current
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
  • Handled payment and bill processing, change giving and payment collecting for guests.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.

Cook

Glen Burnie Bowl
08.2019 - Current
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

Education

Diploma -

American Academy of Pinecrest
Pinecrest, FL
02.2020

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Dependable and responsible
  • Multitasking
  • Excellent communication
  • Computer skills
  • Critical thinking
  • Calm under pressure
  • Problem resolution
  • Decision-making

Timeline

Take Reservations

Glen Burnie Bowl
08.2019 - Current

Customer Service

Glen Burnie Bowl
08.2019 - Current

Phone Receptionist

Glen Burnie Bowl
08.2019 - Current

Front Desk Assistant

Glen Burnie Bowl
08.2019 - Current

Cook

Glen Burnie Bowl
08.2019 - Current

Diploma -

American Academy of Pinecrest

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Marcia Mawyer