Marcia McDowell
Tacoma,WA
Summary
Proven leader in enhancing organizational efficiency and workforce development at the Washington State Department of Health, adept in project management and effective communication. Spearheaded a $45 million grant coordination, significantly improving grant tracking processes and compliance. Demonstrates exceptional skill in policy development and staff training, driving strategic planning and performance improvements. Effective advisor communicates well with people of all ages and backgrounds. Excellent eye for detail enabling quick identification of areas for improvement and suggesting strategies to help businesses reach goals. Focused on introducing efficient systems and processes.
Overview
15
15
years of professional experience
Work History
Health Services Consultant 3 - Grant Coordinator
Washington State Department Of Health
12.2021 - Current
- Managing Workforce Development Grant ($45 million).
- Monitor and report on Public Health Infrastructure Grant (PHIG).
- Monitor and report on ASTHO Data Communication Grant
- Work closely with 8 divisions and contracts office with grant reporting.
- Developed comprehensive plans and supporting tools for Department Of Health Biowatch Drill.
- Improved process for tracking and maintaining all ORHS grants to include: communications, guidance, deadlines and reporting responsibilities.
- Completed Customer-Focus Business and Technical Writing.
- Completed Federal Grant Writing Boot Camp Training
- Completed ICS 100 and 200.
- Currently training in Grant Writing.
- Provided in-depth support to executive staff in regards to grant management and administration.
- Developed and maintained electronic record management systems to analyze and process data.
- Created and implemented organizational policies and procedures.
- Work with directors and grant program staff to implement established grant compliance policies and procedures.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Coordinated, created and prepared routine administrative research.
- Identified issues, analyzed information and provided solutions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Analyzed current programs to determine effectiveness.
- Reviewed requests for expenditures and determined if such applications were justified and within budget.
- Managed post-award services and oversaw state and federal grant awards for compliance with uniform guidance and grant-specific requirements
- Conducted routine compliance reviews of grant programs
- Established and maintained electronic files for grant-funded projects for tracking and reporting
Community Services Manager
Liberty Military Housing
04.2016 - 12.2021
- Researched, tested and produced training material for 148 staff members.
- Created and produced legal documents for customers.
- Lead and developed multifaceted, complete and highly visible business practices for military community.
- Lead and supported office quality improvements applying company's principles to improve quality, timeliness, efficiency, and effectiveness with 11 offices located on Joint Base Lewis-McChord.
- Collecting, compiling, analyzing, and reporting data to support strategic planning, policy development, and informed decision making by office managers, program staff, and committees.
- Coordinated production of publications and ensuring accuracy of all publications.
- Liaised with corporate sales and marketing teams to develop and maintain social media promotion, email-based campaigns and other marketing programs.
- Initiated and coordinated visits by influential persons and community groups for marketing exposure.
- Conducted community workshops to promote different programs and educate public on available services.
- Developed content for and oversaw maintenance of website and social media accounts.
- Proficient in summarizing policies and procedures for customers in newsletters, websites and social media.
- Managed 10 public facing social media accounts for Lewis-McChord Communities.
- Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
- Developed, created and implemented programs and monitored effectiveness against individual participant needs.
- Ability to communicate complex technical information verbally and in writing to non-technical audience, including Plain Talk principles to rules, policies, reports and other publications.
- Proficient in designing, editing, and producing professional quality documents, reports, or publications.
- Worked flexible hours; night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down issues, evaluate solutions and make decisions.
- Responded to inquiries from public and served as companies public information manager.
- Advised Leadership on public information policies, proposals, activities and issues and participated in management decision-making process.
- Managed small staff and up to 50 volunteers for resident events.
- Created and managed budgets, efficiently allocating resources for social and community service projects
- Spearheaded fundraising efforts to support social and community service initiatives
- Partnered with local organizations to expand access to social and community services
- Researched best practices and developed strategies to improve program outcomes
- Assessed community needs and identified resources for social and community service programs
- Participated in community events to promote services and engage with public
Outreach Manager
Equity Residential Properties
08.2009 - 04.2016
- Established and implemented sustainable and diverse funding strategies to support financial and operational objectives of organization.
- Liaised with corporate sales and marketing teams to develop and maintain social media promotion, email-based campaigns and other marketing programs.
- Initiated and coordinated visits by influential persons and community groups for marketing exposure.
- Developed network relationships with industry professionals to enhance community awareness and promote services.
- Created and implemented print and digital public awareness campaign to increase awareness of Lewis-McChord Communities.
- Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
- Conducted community workshops to promote different programs and educate public on available services.
- Developed schedules and assignments for volunteer staff for annual events.
Education
Some College (No Degree) - Education
Spokane Falls Community College
Spokane, WAAMA Certified Professional in Management - Property Management
Flight - Certified Management Program
Equity Residential01.2009
High School Diploma -
North Central High School
Spokane, WA06.1989
Skills
- Effective Communication
- Newsletter and publication writing and design
- Staff Development
- Project Management
- Digital Design
- Branding
- Process Improvement
- Decision Making
- Policy Development
- Strategic Planning
- Reporting Data
- Technical Support
- Performance Management
Accomplishments
- Used Microsoft Excel and Smartsheet to develop grant reporting spreadsheets.
- Collaborated with team of 8 in the development of a website and social media platform for residents.
- Supervised team of 12 staff members.
- Created a safe and effective open forum for staff and customers to come together to express ideas, frustrations and "what works" to improve processes.
- Documented and resolved grant reporting issues which led to accurate reporting to the CDC.
- Achieved timely and accurate results by introducing Smartsheet for easy reporting.
- Received “Award Of Excellence” for creating, developing and managing an Outreach Department that specialized in marketing, communication and events.
- Resolved product issue through consumer testing.
- Received “Regional Leadership Award” for my overall support of 148 team members and 5500 families that call JBLM home.
- Received recognition from Joint Base Lewis-McChord Command for for excellence in developing, producing and distributing resident communications to over 5ooo families.
- Implemented company wide standards for cost saving methods to deliver important communications to our customers.
Additional Information
I am proficient with following software:
- Microsoft Suites
- OneNote
- Gmail
- Adobe Creative Suites
- Yardi
- Docusign
- Microsoft Teams
- Apple products to include iMac
- Smartsheet
- Basecamp
- SharePoint
- Social Media Sites
- Website building
Timeline
Health Services Consultant 3 - Grant Coordinator
Washington State Department Of Health
12.2021 - Current
Community Services Manager
Liberty Military Housing
04.2016 - 12.2021
Outreach Manager
Equity Residential Properties
08.2009 - 04.2016
Some College (No Degree) - Education
Spokane Falls Community College
AMA Certified Professional in Management - Property Management
Flight - Certified Management Program
High School Diploma -
North Central High School
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