Administrative Clerical Associate
NYC Health + Hospitals | Bellevue
St Petersburg, FL
06.1992 - 11.2021
- Answered emails, multi-line phone system, routing calls, delivering messages to MDs, RNs, Social Workers and other staffs.
- Operated automated office equipment, answer patient's call bells in a timely manner, and relayed urgent information to charge nurse/ designee.
- Communicated and interacted with all inpatient clinics, and ancillary departments.
- Interacted with vendors, and professional services personnel to receive orders, direct activities and communicate instructions.
- Retrieved patient information from chart review accessed electronically, such as discharge summaries/ nominations, and other documents as needed.
- Restocked supplies to maintain adequate stock levels.
- Admitted, transferred, and discharged patient in Epic system.
- Informed admitting of all changes and available beds.
- Scheduled patient followup clinic appointments electronically upon discharge.
- Arranged transportation for patient being discharge, using online database ePatient Transport.
- Assisted coworkers and staff members with special tasks on a daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted in precepting/ orienting new hires as instructed by supervisor.
- Maintained all Breakthrough, and special project initiative on the units as directed by supervisor, providing necessary data.
- Attended mandatory monthly staff meetings/ in-service, and keeps current on unit activities.
- Reported all malfunction equipments, and maintenance issue in the system.
