Marcia McGregor

• Answered emails, multi-line phone system, managed over 60 calls per day, delivered messages to MDs, RNs, Social Workers and other staffs.
• Operated automated office equipment, answered patient's call bells in a timely manner, and relayed urgent information to charge nurse/ designee.
• Communicated with all inpatient clinics, and ancillary departments.
• Interacted with vendors, and professional services personnel to receive orders, direct activities, and communicate instructions.
• Retrieved electronically, patient discharge summaries/ nominations, and other documents as needed from chart review.
• Restocked supplies to maintain adequate stock levels.
• Admitted, transferred, and discharged patient in Epic system.
• Informed admitting of all changes and available beds.
• Scheduled patient followup clinic appointments electronically upon discharge.
• Arranged transportation (ambulance, ambulette, and taxi services), for patient being discharge, using online database ePatient Transport.
• Assisted coworkers and staff members with special tasks on a daily basis.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Assisted in orienting new hires as instructed by supervisor.
• Maintained all Breakthrough, and special project initiatives on the units as directed by supervisor, providing necessary data.
• Attended mandatory monthly staff meetings/ in-service, and kept current on unit activities.
• Reported all malfunctioning equipment, and maintenance issues in the computer system.
• Attentive, and worked effectively in fast-paced environments.

I took few months off from working to sort things out as I had just relocated.

• Implemented consistent routines for naptime, bedtime, meal preparation, and other daily tasks to create stability within the home environment for the children in my care.
• Monitored children's play activities to verify safety.
• Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
• Maintained open communication lines with parents regarding their child's progress, needs, and concerns.
• Provided developmentally appropriate activities for children.
• Planned fun outings and educational activities to keep children entertained.
• Assisted with bedtime routines, ensuring a consistent schedule for optimal rest and development.
• Promoted good behavior by using positive reinforcement techniques, such as praise and rewards.
• Took children to extra-curricular activities and on outings to approved locations.
• Organized activities that enhanced children's physical, emotional, and social well-being.
• Guided school homework and read bedtime stories to support development.
• Played games, worked on puzzles, and read books to young children.
• Reassured children when upset providing emotional support and stability.
• Communicated with parents regarding children's progress and development, raising any issues.
• Fostered creativity through arts and crafts projects, encouraging self-expression among the children.
• Took child for a stroll to the park for an hour or two.

• Operated cash register to record transactions accurately and efficiently.
• Performed cash, card, and check transactions to complete customer purchases.
• Used POS system to enter orders, process payments, and issue receipts.
• Resolved customer complaints promptly and professionally, fostering a positive reputation for the store.
• Monitored self-checkout systems and provide help in resolving complex problems.
• Greeted, engaged with customers, and offered assistance to increase customer satisfaction.
• Assisted customers with the location, price, and availability of products.

Promoted promotions, and credit card applications.

• Issued detailed receipts to every customer to provide proof of purchase and avoid discrepancies.
• Worked with floor team and managers to meet wide range of customer needs.
• Monitored self-checkout systems and provided help in resolving complex problems.
• Connected with customers to support positive transaction experiences and address service concerns.
• Answered questions about store policies and addressed customer concerns.
• Worked closely with the shift manager to solve problems and handle customer concerns.
• Enhanced customer satisfaction by providing efficient and accurate cash-handling services.
• Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
• Cultivated a welcoming retail environment by greeting customers warmly upon entry, and setting a friendly tone throughout their visit.

• Greeted customers at the counter to fulfill requests and answer questions.
• Prepared a variety of sandwiches, salads, and hot meals for customers.
• Built trust with customers through meticulous attention to detail in fulfilling special orders and dietary restrictions.
• Sliced meats, and cheese, and offered product samples of the week to customers..
• Streamlined order fulfillment processes for quicker turnaround times and increased customer satisfaction.
• Properly labeled and stored food and fresh ingredients in a cooler or freezer to optimize freshness.
• Kept kitchen, counter, slicing machine, and dining areas cleaned and sanitized.
• Thoroughly hand-washed dishes, pans, and utensils to tidy up the serving line..
• Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
• Discarded all food items with expiration date.

• Log in computer system arrival patients scheduled for diagnostic, imaging, and surgical procedures.
• Escorts guests to in-hospital destinations and assists with wheelchairs as needed.
• Maintains current knowledge of hospital personnel, departments, activities, and their locations to refer guests to the appropriate department or person.
• Provides information to all hospital team members.
• Resolved guest complaints diplomatically to maintain a positive property reputation.
• Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area.
• Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
• Enhanced guest satisfaction by providing exceptional customer service at the front desk.
• Collaborated with housekeeping teams regarding the upkeep of the area.
• Deliver flowers and packages according to hospital policies and procedures.
• Report all malfunctions equipment to maintenance department.