Marcia McMorrow
Bluffton,SC
Summary
Consular professional with strong background in administrative support and international relations. Skilled in managing complex schedules, handling sensitive information, and ensuring seamless communication across diverse teams. Known for reliability, adaptability, and results-driven approach, with focus on collaboration and problem-solving. Proficient in American Citizen Services, visa processing, document verification, and customer service.
Dynamic and adaptable professional with a strong background as a Special Education Teacher Assistant at Beaufort County Schools. Proven ability to enhance student engagement and performance through empathetic support and effective performance tracking. Skilled in managing confidential information and fostering intercultural understanding, ensuring exceptional service delivery in diverse environments.
Overview
30
30
years of professional experience
Work History
Special Education Teacher Assistant
Beaufort County Schools
08.2016 - Current
- Monitored student progress and adjusted instruction accordingly to maximize academic achievement.
- Improved student behavior and engagement in the classroom through consistent enforcement of rules and positive reinforcement strategies.
- Helped classroom teachers achieve instructional objectives.
- Provided one-on-one support for students struggling with specific concepts or tasks, resulting in improved comprehension and performance.
- Provided clerical support by performing such duties as light typing and data entry, routine sorting and filing, and maintaining of student records.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted with set-up of classroom and help teacher prepares materials for specialized instruction and activities.
- Maintained positive attitude and affirmatively communicated with each student.
- Observed students' performance and recorded relevant data to assess progress.
- Operated office equipment such as computers, copier, and laminator.
Consular Assistant
Department Of State, US Govt
05.1995 - 07.2014
- Provided exceptional customer service to foreign nationals, addressing their inquiries and concerns effectively.
- Handled passport renewals, issuing new passports promptly while verifying all necessary supporting documents were provided accurately by applicants.
- Provided guidance to American citizens in need of consular services such as notarizing documents or registering births abroad.
- Conducted interviews with applicants to assess eligibility for visas and citizenship, maintaining professionalism and objectivity throughout the process.
- Improved case management efficiency with thorough documentation and consistent follow-up on pending applications.
- Prepared reports on consular activities regularly shared with supervisors for performance evaluation purposes.
- Managed a high volume of confidential information, safeguarding applicant data against potential breaches or misuse, input data into databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Supported public outreach initiatives to promote understanding of U.S. immigration policies and consular services available to foreign nationals.
- Served as a reliable resource for colleagues by sharing knowledge on consular procedures, policies, and best practices.
- Participated in ongoing professional development programs to stay current on changes in procedures relevant to consular work.
- Enhanced consulate services for American citizens abroad by providing accurate information and timely assistance.
- Assisted in crisis situations involving American citizens abroad, coordinating with local authorities and emergency contacts as necessary.
- Contributed to a positive work environment by fostering teamwork among colleagues within the Consulate office.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Processed incoming and outgoing mail and packages according to established procedures.
- Coordinated and scheduled meetings and appointments.
- Advised and assisted Consular Chiefs on American Citizen Service issues, established and maintained contact with a wide range of host government officials.
- Drafted and put in final form official correspondence with host government offices, as well as the more sensitive correspondence with the Department, Congress and general public.
- Assisted other positions with the more sensitive and complex citizenship cases.
- Expert authoritative knowledge of applicable US and Brazilian laws and regulation procedures and practices on consular related services including passports, citizenship, protection and welfare, notarial laws and regulations, deaths and accidents, federal benefits and other American Citizen Services.
- Ability to communicate fluently in both written and spoken English and Portuguese. Translated official requests.
- Strong customer service skills. Responded to customers' needs in a timely fashion, answering questions in person, by email as well as via telephone inquires.
- Kept records and logs of US cases including welfare and whereabouts, federal benefits, arrest and prison visits and well as tracking custody cases. Logged in passports and accountable items.
- Able to work with multiple project at the same time.
Education
National Foreign Service Training And Workshops - Foreign Service Affairs
U.S. Department of State, Foreign Affairs Center
National Foreign Service Training CenterBachelor of Science - Geography
Centro Universitario De Brasilia
Brasilia, Brazil09-1996
Skills
- Adaptability under pressure
- Intercultural understanding
- Data entry and tracking
- Effective multilingual communication
- Office administration assistance
- Effective time management
- Efficient data organization and recordkeeping
- Customer and client relations
- Customer service excellence
- Patience and flexibility
Accomplishments
U.S. Department of State, National Foreign Affairs Training Center - Consular Employee's Workshop, Washington, DC, April 1998
U.S. Department of State, National Foreign Affairs Training Center - Immigration Law and Visa Operations, Washington, DC May2002
U.S. Department of State, National Foreign Affairs Training Center - Victims of Crimes Training, Washington, DC November 2002
U.S. Department of Defense, Department of Defense Training Center - Officer's Voting Assistance Training, Washington, DC December 2002
U.S. Department of State, National Foreign Affairs Training Center, American Citizen Services Workshop, Washington, DC, March 2006
U.S. Department of State, Florida Regional Center - Federal Benefits Training, Fort Lauderdale, FL, September 2006
U.S. Department of State, US Consular General Center - Fraud Investigation Conference, Rio de Janeiro, Brazil, August 2010
Brazilian Federal Supreme Court, Seminar on International Child Abduction, Brasilia, Brazil, December 2010
Brazilian Ministry of Justice, Conference on International Cooperation in Criminal Matters between Brazil and United States, Brasilia, Brazil, August 2012
U.S. Department of State, Costa Rica Training Center - Federal Benefits Training, San Jose, Costa Rica, September 2013
Awards
· Awarded "Extraordinary Competence Award" - Emergency Services for American Citizens, U.S. Department of State 2001
· Awarded " Outstanding Teamwork under Pressure", Department of State 2003
· Awarded "Extra Mile Award" for Extradition Excellence, Department of State 2003
· Awarded "Meritorious Honor Award" - Protection of welfare of American citizens under difficult circumstances
· Awarded "Productivity Award" for Office Efficiency, Department of State 2011
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
Special Education Teacher Assistant
Beaufort County Schools
08.2016 - Current
Consular Assistant
Department Of State, US Govt
05.1995 - 07.2014
National Foreign Service Training And Workshops - Foreign Service Affairs
U.S. Department of State, Foreign Affairs Center
Bachelor of Science - Geography
Centro Universitario De Brasilia
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