Summary
Work History
Education
Skills
Timeline
Generic

Marcia Mcpherson

Panama City

Summary

Dynamic educator with a proven track record at Mr. Andre Green, excelling in classroom management and relationship building. Enhanced student engagement through innovative lesson planning and critical thinking strategies, fostering a supportive learning environment. Committed to nurturing student growth and maintaining open communication with parents to ensure educational success.

Work History

Teacher

Mr Andre Green
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.

Secretary

Dr. Meric Walker
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.

Receptionist

Lavonne Dunbar
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Store Manager

Mr Hopeton Francis
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Customer Service Representative

Alvin’s Island
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Head Cashier

Alvin’s Island
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.

Cashier/store Clerk

Sunsation Beach Store
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.

Education

Associate Degree In Nursing - CNA

Good Will Career Campus
Spring Field Fl
07.2024

Teacher - Elementary Education

St John’s College
Jamaica
02.2018

Skills

  • Classroom management
  • Relationship building
  • Critical thinking
  • Lesson planning

Timeline

Teacher

Mr Andre Green

Secretary

Dr. Meric Walker

Receptionist

Lavonne Dunbar

Store Manager

Mr Hopeton Francis

Customer Service Representative

Alvin’s Island

Head Cashier

Alvin’s Island

Cashier/store Clerk

Sunsation Beach Store

Associate Degree In Nursing - CNA

Good Will Career Campus

Teacher - Elementary Education

St John’s College
Marcia Mcpherson