Marcia Meisemann
Wentzville,MO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
37
37
years of professional experience
Work History
Patient Billing/Services Representative II
Washington University Orthopedics
08.2019 - Current
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Responsible for greeting, registering and checking in New, Return and Walk-in patients. Also check-out and schedule appointments.
- Verified insurance eligibility and coverage for patients.
- Maintains familiarity with insurance companies and their requirements.
- Entered patient demographic and insurance data into electronic medical record system.
- File and maintain patient records in accordance with HIPAA regulations.
- Used EPIC to schedule appointments.
- Collect copay, self-pay payments and fees for services as needed.
- Balance cash drawer.
- Service as back up for other staff during peak times, vacations and illnesses.
- Built and maintained positive working relationships with patients and staff.
Registrar
SSM Health Outpatient Center
11.2018 - 08.2019
- Responsible for greeting, registering and checking in New and Return patients. Also check-out and schedule appointments.
- Update and verify patients insurance, referrals and demographic information in EPIC as needed.
- Collect copay and self-pay payments
- Balance cash drawer daily.
- Maintain familiarity with insurance companies and their requirements.
- Adheres to HIPAA regulations and all front desk policies.
Patient Care Coordinator
Foundation Care Pharmacy
11.2015 - 11.2018
- Maintained confidentiality of patient data and condition to safeguard health information.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Communicated one-on-one with MD offices and patient's to schedule delivery of medication.
- Heavy customer service on phone.
- Processed payments using credit cards, maintaining accurate records of transactions.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Assistant Facilitator
Rockwood School District
09.2004 - 10.2015
- Assisted teachers in tracking student participation.
- Heavy communication with parents.
- Planned daily educational activities for preschoolers.
- Maintained positive, comforting environment that felt safe and inviting to both parents and preschoolers.
Human Resources Assistant
Boatmen's Bank
05.1989 - 08.1992
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Interviewed candidates for positions.
- Helped with benefits and background checks.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Tracked various statistics and kept detailed records to support human resources department.
- Checked references for potential candidates.
Human Resources Assistant
D.S.T. Systems
02.1987 - 04.1989
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Screened applicant resumes and coordinated both phone and in-person interview.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Created job descriptions and placed advertisements in newspaper for open positions.
- Checked references for potential candidates.
- Communicated one-on-one with Temp. Agencies to fill positions.
- Performed background check and called on references.
Education
Bachelor of Science - Psychology
Southeast Missouri State University
Cape Girardeau, MO05.1986
Skills
- Customer Service
- Interviewing Skills
- Patient Engagement
- Verifying Eligibility
- Patient Registration
- Patient Greeting
- Patient Care and Confidentiality
- Employment Screening
- Punctual and Hardworking
- Appointment Scheduling
The Mary Wenzel Childhood Award of Excellence in Education
Has established herself as a masterful, kind,and compassionate teacher. Utilizing her time to make the classroom better for kids. I'm described as friendly, kind, always laughing, positive attitude, warmth and love for children. Parents remarked on my friendliness, kind demeanor, and loving attitude towards the children when they picked them up.
Timeline
Patient Billing/Services Representative II
Washington University Orthopedics
08.2019 - Current
Registrar
SSM Health Outpatient Center
11.2018 - 08.2019
Patient Care Coordinator
Foundation Care Pharmacy
11.2015 - 11.2018
Assistant Facilitator
Rockwood School District
09.2004 - 10.2015
Human Resources Assistant
Boatmen's Bank
05.1989 - 08.1992
Human Resources Assistant
D.S.T. Systems
02.1987 - 04.1989
Bachelor of Science - Psychology
Southeast Missouri State University
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