Summary
Overview
Work History
Education
Skills
References
Timeline
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Marcia Melton

Calhoun,KY

Summary

Experienced professional with strong customer service, problem-solving, and organizational skills. Seeking a position on your team to contribute to your company's goals and objectives.

Overview

26
26
years of professional experience

Work History

Scheduling Coordinator

Adams and Whitt Periodontics
04.2017 - Current
  • Worked with manager to plan and coordinate schedules.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Verified insurance coverage and obtained pre-authorizations.
  • Maintained accurate patient records for proper tracking of patient history and treatment.
  • Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Prepared bank deposits and posted daily revenues to office manager.

Receptionist

Canteen Service Company
06.2009 - 09.2016
  • Perform clerical duties including answering multi-line phone, greeting customers, and taking maintenance calls
  • Prepare invoices for accounts receivables
  • Processed data for accounts payable
  • Reconciled bank statements
  • Compiled data for monthly reports
  • Order supplies for office personnel
  • Collected all monies for payments due, deposited monies, and applied payments
  • Organizing files
  • Processed incoming and outgoing mail
  • Prepared literature for business clients
  • Communicate to maintenance personal and administrators the customer issues that need resolution.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Handled assignments independently with good judgement and critical thinking skills.

Teller

Old National Bank
09.1999 - 01.2009
  • Greeted customers in a friendly and courteous manner
  • Researched information for customers
  • Answered telephones and forwarded to appropriate person in a timely manner
  • Processed loan applications
  • Organized loan files
  • Reconciled customer issues
  • Balanced cash drawer daily
  • Audited cash drawers
  • Investigated overages and shortages
  • Assisted in balancing ATM machine
  • Ordered money
  • Shipped money
  • Ordered supplies
  • Identified counterfeit items and reported them
  • Opened new accounts
  • Processed check orders.

Teller

Bank One
02.1999 - 09.1999
  • Balanced cash drawer
  • Investigated overages and shortages
  • Identified counterfeit items and reported them
  • Answered telephones
  • Reconciled customer issues.

Education

Some courses in Network Support Administration -

Daymar College
Owensboro, KY
03.2004

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McLean County High School
Calhoun, KY
05.1996

Skills

  • Interpersonal Relationships
  • Information Management
  • Strong Work Ethic
  • Data Entry
  • Schedule organization
  • Problem-Solving
  • Documentation skills
  • Effective Multitasking
  • Attention to Detail
  • Verbal and written communication
  • Critical Thinking

References

References are available on request.

Timeline

Scheduling Coordinator

Adams and Whitt Periodontics
04.2017 - Current

Receptionist

Canteen Service Company
06.2009 - 09.2016

Teller

Old National Bank
09.1999 - 01.2009

Teller

Bank One
02.1999 - 09.1999

Some courses in Network Support Administration -

Daymar College

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McLean County High School

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Marcia Melton