Marcia Miles
New Albany,OH
Summary
25 Years of IT analysis experience, specializing in requirements and testing. Experienced with leading test teams and managing comprehensive testing strategies. Utilizes expertise in test automation and defect tracking to enhance software quality. Track record of fostering collaborative team environments and delivering reliable, high-quality products. Prepared for leadership roles in quality assurance.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Test Lead
CGI
01.2023 - 01.2025
- Data Mapping: Assisted with mapping data for Legal Solutions to send payment information/invoices to CE
- Database Reference Table Cleanup: Ensured data accuracy by eliminating duplicates and validating entries
- Reference Table Management: Managed entries in database reference tables
- Testing: Led test activities, including:
- Preparing weekly test estimates for the Project Manager
- Providing weekly testing status updates
- Dividing work among testers and tracking progress
- Assisting testers with analysis and writing test scripts
- Running SQL queries to collect data
- Collaborating with business users to improve system usability
- Demonstrating new claim intake processes and updating workflows
- Coordinating with business users to test functionality and resolve issues
- Recommended testing automation processes, though budget constraints prevented implementation
Consultant, IT Analysis
Nationwide Insurance
01.2014 - 01.2020
- Company Overview: Nationwide Financial Network
- Distributors Commission Project: Led testing for consolidating four commission systems into one reporting tool
- Ruby Automation: Suggested and led the Implementation of Ruby test automation for commission calculations and rates, significantly reducing processing time
- Technical Solutions: Provided technical solutions for complex application systems issues
- Systems Analysis: Developed cost-effective IT solutions by analyzing complex systems requirements and business processes
- User-Centered Design Analysis: Led design activities, including conceptual design, interaction design, and visual design
- Variable Universal Life Product: Coordinated testing and implementation across 15 lines for a new product
- TOSCA Implementation: Assisted in implementing TOSCA for the new Variable Universal Life product project
- Knowledge Hours: Organized monthly sessions on emerging technologies
- DevOps Value Stream Mapping: Participated in value stream mapping sessions
- Nationwide Financial Network
Specialist, IT/QA Analysis
Nationwide Insurance
01.2010 - 01.2014
- QA Test Lead for Nationwide Direct: Led testing efforts for Nationwide Sales Solutions and Internet Servicing
- Test Environment Management: Managed test environments and schedules across multiple lines
- Cross-Line Coordination: Coordinated test environments and data needs across dev lines
- Data Management: Ensured data was loaded into specific environments
- Defect Reporting: Reported project defects and provided weekly updates
- Test Estimates: Provided estimates for testing efforts
- Test Automation Strategy: Assisted in determining cost-effective automation strategies
- Defect Meetings: Led meetings to prioritize and address defects
- Performance Testing: Led performance testing efforts
- Traceability Documentation: Documented requirements traceability to test cases
- Dual Role: Served as both line test lead and project test lead
Lead IT/QA Analysis
Nationwide Financial Services
01.2007 - 01.2010
- Monthly Forecasting: Provided monthly forecasts for testing resources
- Systems Development Life Cycle: Led testing and analysis for all components and phases
- Test Execution: Led execution of test cases and documented results
- Test Environment Management: Managed test environments and schedules
- Testing Coverage: Ensured comprehensive testing coverage
- Team Direction: Directed and monitored testers' work
- Testing Estimates: Provided testing estimates for projects and defects
- Self-motivated, with a strong sense of personal responsibility.
Education
Bachelor of Science And Finance -
Franklin University
Columbus, OH01.2004
Skills
- TOSCA
- Cucumber Ruby test automation
- DevOps
- Commission Systems
- Claims System
- Quote/Bind Issuing Policies
- Agile Testing
- Test Automation
- Performance Testing
- Property & Casualty
- Financial Industry
- Scrum Master
- Integration testing
- Requirements analysis
- Bug tracking
- Test data management
Certification
PSM1, Studying
Tools And Software
- Quality Center
- Jira
- TOSCA
Skills Summary
- TOSCA, 2,
- Cucumber Ruby test automation, 1,
- DevOps, 2,
- QA, 15,
- Commission Systems, 15,
- Claims System, 2,
- Quote/Bind Issuing Policies, 10,
- Agile Testing, 20,
- Test Automation, 5,
- Performance Testing, 15,
- Security Testing, 3,
- Property & Casualty, 6,
- Financial Industry, 20,
- Project Management, 2,
- Scrum Master, 6,
Personal Information
Title: Senior Consultant
Industry Experience
- Property & Casualty Insurance
- Financial Industry
Timeline
Test Lead
CGI
01.2023 - 01.2025
Consultant, IT Analysis
Nationwide Insurance
01.2014 - 01.2020
Specialist, IT/QA Analysis
Nationwide Insurance
01.2010 - 01.2014
Lead IT/QA Analysis
Nationwide Financial Services
01.2007 - 01.2010
Bachelor of Science And Finance -
Franklin University
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