Summary
Overview
Work History
Education
Skills
Additional Work Experience
Timeline
Generic

Marcia Miller

Office Management / Administrative
Jal,New Mexico

Summary

Seasoned Office Manager offering leadership experience in Administrative positions. Well-versed in industry practices and procedures. Excellence in financial, personnel and clerical areas. Organized and dependable candidate successful at managing multiple priorities with a professional attitude. Ability to assess situations, and implement positive solutions. Excellent communication and public speaking skills.

Overview

10
10
years of professional experience

Work History

Assistant to Director of Private Care

Elite Home Health
Hobbs, NM
10.2014 - 08.2018
  • Managed 23 employees, and 30 clients.
  • Developed close working relationships with front office and back office staff.
  • Created and implemented organizational policies and procedures.
  • Performed patient assessments and contributed to development of interdisciplinary care plans.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs.
  • Increased customer satisfaction by resolving issues

Substitute Teacher, K-12

Eunice Public Schools
Eunice, NM
09.2013 - 05.2014
  • Integrated existing and new technology into classroom to help provide creative and fun learning environment.
  • Supervised lunchroom and recess activities.
  • Administered and graded tests and quizzes and reported performance to primary teacher.
  • Studied changing regional curriculums to maintain knowledge of lesson plans for short- and long-term substitute positions.
  • Took notes and prepared reports on school day activities to provide to primary teacher.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies

Assistant Director of Environmental Services

Belle Meade Resort
Southern Pines, NC
01.2009 - 01.2011
  • Collaborate with Management, and other departments to provide excellent professional service.
  • Maintained and improved customer and patient satisfaction through active communication.
  • Conducted weekly staff meetings and communicated with members of other departments to coordinate housekeeping activities.
  • Executed and maintained quality control systems.
  • Led housekeeping team of 25 staff to support EVS operations.
  • Planned work schedules, hours, areas of work and job duties to effectively render housekeeping services.
  • Complied with health, safety, OSHA and industry regulatory agencies to minimize hazards and support safe and healthy work environment.
  • Performed regular inspections and evaluations of facility to recommend and facilitate action items.
  • Worked with team members from multiple departments to maintain strict cleanliness standards.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.

Teachers Assistant / First Grade

Pope John Paul II Catholic School
Southern Pines, NC
09.2007 - 06.2008
    • Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
    • Provided support to help students with special needs learn and grow.
    • Assisted lead teachers with lesson plan creation and materials development .
    • Assessed student assignments to check quality and completeness before submission for grading.
    • Supported student learning objectives through personalized and small group assistance.

Office Manager / Design Specialist

Solidmark Building And Design, LLC
Aberdeen, NC
08.2004 - 07.2007
  • Provided review and guidance for project non-conformances and operations issues.
  • Proposed potential solutions for design optimization, challenges and improvements.
  • Established relationships with project team members, subcontractors, engineer of record and clients to facilitate understanding and influence design and project development.
  • Liaised with vendors and suppliers, procured decorative materials.
  • Developed standard operating procedures for all administrative employees.
  • Arranged corporate and office conferences for company employees and guests.
  • Managed 15 employees
  • Sourced vendors for special project needs and negotiated contracts
  • Compared vendor prices and negotiated for optimal savings
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills
  • Managed team of employees, overseeing hiring, training and professional growth of employees

Education

Paramedical Courses

Blue Ridge Community College
Flat Rock, NC

Business Administration And Management

University of Pittsburgh
Pittsburgh, PA

Certificate - Secretarial

Community College of Allegheny County
Pittsburgh, PA

High School Diploma -

Upper St. Clair HS
Upper St. Clair

Skills

  • Managing Operations and Efficiency
  • Employee Performance Reviews
  • Conflict Resolution
  • Excellent communication skills
  • Payroll
  • Staff Recruiting and Training
  • Policies and procedures
  • Meeting Coordination and Support
  • Marketing
  • Public Speaking

Additional Work Experience

3 years - Assistant to Head Partner in Wills and Estates, Maxwell & Hutson, PA, Durham, NC

3 years - Retail Management, Saks Fifth Avenue, Pittsburgh, PA

5 + years - Administrative Assistant

2+ years - Concierge, Belle Meade Retirement Resort, Southern Pines, NC

Timeline

Assistant to Director of Private Care

Elite Home Health
10.2014 - 08.2018

Substitute Teacher, K-12

Eunice Public Schools
09.2013 - 05.2014

Assistant Director of Environmental Services

Belle Meade Resort
01.2009 - 01.2011

Teachers Assistant / First Grade

Pope John Paul II Catholic School
09.2007 - 06.2008

Office Manager / Design Specialist

Solidmark Building And Design, LLC
08.2004 - 07.2007

Paramedical Courses

Blue Ridge Community College

Business Administration And Management

University of Pittsburgh

Certificate - Secretarial

Community College of Allegheny County

High School Diploma -

Upper St. Clair HS

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Marcia MillerOffice Management / Administrative