MARCIA MILLER
Indianapolis,IN
Summary
Compassionate Personal Service Agent with excellent personal care and social abilities. Caring, organized and friendly with unique interpersonal skills; Proficient in organizing medications, doctor appointments and personal activities, adept at swiftly adapting to unforeseen changes,
Collaborative Team Player with strong clinical and interpersonal skills, possessing a gentle touch, and caring attitude centered on treating people with dignity and respect. Highly effective at supervising individuals, and activities, and known for distinction in personal care, conflict resolution, and discernment of behaviors. Diligent, and focused, providing optimal support to clients through personalized assistance and care required to manage diverse conditions.
Leveraging my adaptable personality and strategic planning skills as an entrepreneur, successfully stewarding businesses. People management, appointment coordination, innovative thinking and empathetic communication; has fostered trust, respect and efficiency, significantly improving client well-being and household dynamic and operational success..
Overview
13
13
years of professional experience
1
1
Certification
Work History
House Manager/In-Home Caretaker
Raising Nations Cares
01.2020 - Current
- Adapt quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Anticipate needs of family members by staying informed about their preferences, schedules, healthcare and priorities.
- Ensure security protocols were followed throughout, home/facility, and maintain a safe environment for client and family members at all times.
- Facilitate communication between family members regarding important updates or decisions related to house manager role. Manage day-to-day operation of home
- Establish atmosphere of trust, respect, and professionalism within household, fostering positive environment for client, family members and staff. Establish positive relationships with vendors and service providers, negotiating favorable terms when necessary.
- Strategically delegate responsibilities among staff according to individual strengths and abilities in order to maximize their overall performance. Conduct regular performance evaluations of staff members in order to identify areas for improvement or recognition.
- Coordinate travel arrangements for the family, ensuring seamless transitions between locations and accommodations.
- Enhance adult/children's educational outcomes by coordinating with tutors and overseeing homework schedules.
- Assist clients with daily hygiene, errands, and basic living tasks.
Custodian/Maid Servant
Queein Maid EZ
10.2017 - Current
- Maintain cleanliness of restrooms by Replacing and refilling paper towel and toilet paper dispensers for users convenience. Properly sanitizing walls, floors, and toilets. Vacuuming, dusting, cleaning windows, appliances, and shampoo carpeted areas; in offices, lobbies and corridors. Empty trash and recycling bins to keep facilities clean and free of germs.
- Ensure clean and comfortable environments in residential and commercial facilities cancer centers, nursing facilities, schools, home hospice care.
- Enhance cleanliness and safety by regularly sanitizing high-touch surfaces. Keep community space premises clean inside and outside, and Maintain a well-organized supply closet for easy access for staff. Ensure a healthy learning environment with thorough daily cleaning of hotel living space, classrooms, restrooms, and common areas. Support event setup and tear-down, contributing to successful community event functions.
- Oversee inventory management to ensure adequate supplies are always available for custodial needs. Improved air quality with use of eco-friendly cleaning products and proper ventilation practices, for compromised client illness.
Personal Care Service Agent
RAISING NATIONS
03.2014 - Current
- Utilize strong communication skills to effectively address client concerns and provide solutions tailored to meet individual family needs.
- Implement training strategies for current and new team members on company policies, procedures, and best practices for successful integration with clientele, and into our team. Maintain high client satisfaction standards to meet and exceed targets and expectations.
- Promote superior experience by addressing client concerns, demonstrating empathy, implementing enjoyable activities, and resolving problems when necessary. Handle challenging situations calmly and professionally, finding effective solutions without compromising quality of personal care relationships.
Physician Assistant/Receptionist
Connected Health Care Systems
06.2011 - 09.2014
- Exhibited excellent problem-solving skills when encountering complex medical cases, collaborating with physician and other healthcare professionals to determine the most appropriate course of action for optimal patient outcomes.
- Streamlined clinic workflow by collaborating closely with physician, and support staff.
- Recorded patient history to accurately track conditions, progress and diagnosis for comprehensive medical records.
- Participated in ongoing professional development activities to remain current on industry advancements, applying new knowledge to improve patient care practices continually.
Education
Human Services Early Childhood Development
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- Appointment Coordination
- Adaptable Personality
- Empathy, active listening
- Knowledgeable, Resourceful
- Innovative, Strategic
- Event Planning
- Housekeeping
- Menu Planning
- First Aid Training
- Childcare experience
- Elderly assistance
- Team Guidance and Motivation
Certification
- Certified CPR Instructor and Training Professional
- Certified and Licensed Personal Service Provider
(day care, day adult, disability and aging)
-Licensed Personal Care agency
Timeline
House Manager/In-Home Caretaker
Raising Nations Cares
01.2020 - Current
Custodian/Maid Servant
Queein Maid EZ
10.2017 - Current
Personal Care Service Agent
RAISING NATIONS
03.2014 - Current
Physician Assistant/Receptionist
Connected Health Care Systems
06.2011 - 09.2014
Human Services Early Childhood Development
Ivy Tech Community College of Indiana