Marcia Miller
Houston,TX
Summary
With a proven track record, I excel in elevating guest experiences through expert mixology and exceptional customer service. Skilled in training teams for performance improvement, I've successfully boosted sales with innovative promotions. My approach combines strong multitasking with a hospitable demeanor, ensuring memorable service and a loyal clientele. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in these establishments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
3
3
T.A.B.C, FOOD HANDLERS and FOOD MANAGERS
1
1
Osha
Work History
Bartender
Watering Hole Saloon
06.2024 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Served high customer volumes during special events, nights, and weekends.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Upheld strict regulations for safe alcohol service and food safety.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
Bartender/Waitress
Beachbums
01.2022 - 02.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Bartender
Bareback Bar
11.2023 - 06.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Bar Manager
Bimbos Bar
06.2013 - 07.2018
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing Number% improvement over prior onboarding process.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Improved customer service rankings by resolving issues quickly and accurately.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
Education
Associates - Criminal Justice
University of Phoenix
Houston, TXSkills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Patience and Tolerance
- Customer service expertise
- Responsible Alcohol Service
- Handling Difficult Customers
- Hospitality service expertise
- Alcohol awareness
- New Hire Training
- Performance Improvement
- Able to stand Number hours
- Courteous
- Hospitality and accommodation
- Bar service preparation
- Proficient in mixology
- Point of sale systems
- Safe food handling procedures
- Safe service compliance
- Outstanding customer service
- Safe serving knowledge
- Honest and Dependable
- Food and Beverage Service
- Responsible Serving
Certification
TABC, FOOD HANDLERS AND FOOD MANAGER
- SafeServe Manager Certification – National Restaurant Association.
- ServSafe Food Handler's Certification
- Certified Medical Assistant (CMA)
- OSHA Certified
- Alcohol Server License/Certificate – Various State Liquor Licensing Authorities.
Timeline
Bartender
Watering Hole Saloon
06.2024 - Current
Bartender
Bareback Bar
11.2023 - 06.2024
Bartender/Waitress
Beachbums
01.2022 - 02.2023
Bar Manager
Bimbos Bar
06.2013 - 07.2018
Associates - Criminal Justice
University of Phoenix
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