Marcia Hatman
Clarksville,AR
Summary
Innovative and hardworking worker with experience in selecting, using, and reviewing products offered for sale by my employer. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Excellent people skills. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position in dog food production, sales, quality control, providing consumer information. Ready to help team achieve company goals.
Overview
45
45
years of professional experience
Work History
Marketing Consultant
Confidential Employer
04.2022 - Current
- Conducted market research and reported on clients' competition.
- Wrote engaging and successful marketing, advertising and website copy.
- Selected products, ordered them, tried them out at home, then wrote objective, honest reviews about them.
Dog Food Advocate and Specialist
Volunteer Work
03.2013 - 01.2022
- Listened to customers in actively to assess issues and provide accurate information.
- Accessed multiple databases to investigate customer questions and concerns.
- Coordinated with colleagues to oversee special requests made by customers such as special diets, laboratory values, and pets who had become ill from substandard dog food
- Served as point of contact for customers and worked to resolve food, treat, and illness issues.
- Contacted outside providers on behalf of customers to help solve problems.
Medical Transcriptionist
Self Employed Subcontractor
09.1997 - 08.2011
- Transcribed sensitive documents with complete confidentiality.
- Recorded information using word processing, dictation and transcription software and equipment.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Transcribed and edited physician reports from dictation using company software.
- Worked cohesively with physicians and other clinical staff to complete transcriptions.
- Corrected grammar, spelling and syntax mistakes in medical records.
- Demonstrated excellent skills to understand diverse accents and dialects.
- Maintained 99% accuracy rate for spelling and content.
- Maintained security and privacy of records to protect patients and providers.
- Applied medical terminology related to provider-specific treatments and techniques.
- Translated medical jargon into correct terminology.
- Referred to variety of medical sources to prevent mistakes in medical terms.
- Accurately documented medical dictation to record patient care records.
- Reviewed documentation for compliance with requirements and accuracy of information.
- Worked with my supervisor to report substandard medical care to the appropriate director of medicine at all facilities we served.
Medical Transcription Service Supervisor
AMH, Inc.
03.2004 - 11.2004
- Assisted with training and development of team members.
- Monitored team's performance and gave feedback when necessary.
- Handled customer complaints and inquiries.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Supervised a team of 25 Indian medical transcriptionists, gently and calmly provided accurate corrections, answered all their questions, sent reports of errors every day, worked closely with their supervisor in India to see that things were done the right way and very promptly.
Medicare Billing Specialist
Clyde Underwood, M.D.
09.1981 - 03.2002
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Collected payments and applied to patient accounts.
- Filed and updated patient information and medical records.
- Posted payments and collections on regular basis.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Reviewed patient records, identified medical codes and created invoices for billing purposes.
- Delivered timely and accurate charge submissions.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Adhered to established standards to safeguard patients' health information.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Liaised between patients, insurance companies and billing office.
- Prepared accounts with past due balances and transferred those cases to collection agency.
- Orchestrated medical coding, payment posting, accounts receivables and collections.
- Prevented financial delinquencies by working closely with managers to resolve billing issues before becoming unmanageable.
- Gathered information from multiple sources to simplify billing and organize accounts.
- Translated and interpreted medical billing codes with strong accuracy to enable swift payment from insurance agencies.
Education
No Degree - Mathematics
College of The Ozarks
Clarksville, ARNo Degree - Psychology
University of Arkansas At Little Rock
Little Rock, ARSkills
- Industry Trends
- Developing Presentations and Reports
- Computer Proficiency
- Website Copy
- Consumer Behavior
- Administering Social Media Accounts
- Consumer Buying Habits
- Social Media Content Writing
Writing, reading
I wrote an opinion column for two national/international magazines, Soap Opera Digest and Soap Opera Weekly. Not exactly The New Yorker, I realize, but I read that one, too. I had a large following and was never afraid to speak my mind; whether this is one of my best traits or one of my worst traits remains to be seen.
I edited two books for a friend and wrote an essay in another friend's book about soap operas.
I love to read and always have. As a child, I climbed up in our mimosa tree to read. Now I mostly read books about medicine, especially the actual practice of medicine and medical education, as well as southern fiction. If you want to find me, I'm the one with her nose always stuck in a book.
I also was an administrator of a Facebook group called "Beneful by Purina Is Killing Dogs! for nine years. The original group name was "Is Beneful by Purina Killing Dogs?," and, sadly, the answer is YES. I studied dog food ingredients and everything about dog food for those nine years. I interpreted dogs' laboratory values from their vets' offices and tried to help their people take the best possible care of them.
I left because the person who started/owned the group, despite being a registered nurse and dietitian, was wholly into homeopathic medicine and would advise people to stop giving their pets the medications the vet had provided in favor of using homeopathic remedies, and that was something I couldn't sit back and watch, so we had serious differences of opinion. I don't like conflict, so I left the group, but I do miss it, helping people and their dogs.
Timeline
Marketing Consultant
Confidential Employer
04.2022 - Current
Dog Food Advocate and Specialist
Volunteer Work
03.2013 - 01.2022
Medical Transcription Service Supervisor
AMH, Inc.
03.2004 - 11.2004
Medical Transcriptionist
Self Employed Subcontractor
09.1997 - 08.2011
Medicare Billing Specialist
Clyde Underwood, M.D.
09.1981 - 03.2002
No Degree - Mathematics
College of The Ozarks
No Degree - Psychology
University of Arkansas At Little Rock
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