Marcia Montes
Victoria,TX
Summary
Experienced professional with associates degree and over 14 years experience in the service/equipment rental industry and over 15 years of experience in accounting, funding, quality control, and customer service
Dependable, dedicated and a team player seeking a career allowing me to use my experience and skills to make worthy contributions to company growth and profitablity
Overview
23
23
years of professional experience
Work History
Service Writer
MW RENTALS & SERVICE
Victoria, United States
02.2008 - Current
- Create & close repair orders to install and track GPS on equipment, update GPS system.
- Update info on Point Of Rentals Software for equipment returned and create repair orders when needed.
- Make monthly service calls for long term customers over 30 days, close service calls and if chargeable create invoice to sent to billing department
- Create repair orders & make sure Inspections/Registration renewals are done on vehicles & equipment
- Order all office supplies and parts when parts manager is out. Issue PO's for items purchased
- Keep first aid supplies stocked
- Take care of parts department when Parts Manager is out
- Keep track of when equipment and vehicles are due for service and create repair orders to get them done
Loan Operation Clerk
First Victoria National Bank
Victoria, Texas
07.2007 - 02.2008
- Processed Accident & Health & Death Claims and payments
- Prepared releases for real estate loans
- Filed & pull documents for loan payoffs
- Funded & Processed Personal Loans checking for accuracy
- Processed payments and processed payoffs
- Provided clerical support to company employees by copying, faxing and filing documents.
- Managed multiple projects simultaneously using organizational and analytical skills.
Loan Document Rep III
Wells Fargo Auto Finance
Victoria, Texas
11.1998 - 05.2007
- Responsible for reviewing contracts to ensure all documents are in compliance with government regulations, bank policies and meet authorized approval
- Initiate funding of contracts to the dealerships, book to data system and send ACH file
- Receive and respond to incoming telephone calls from auto dealerships, dealer representatives and customers
- Fraud control - monitor contracts for integrity and accuracy, contract and verify with customer the accuracy of their purchase, verifying employment, down payment, address, etc
Education
Associate of Applied Science - Word Processing/Bookkeeping
The Victoria College
Victoria, TX05.1991
Skills
- Pay close attention to detail and accuracy
- Proficient in TracQuip and Point of Rental Software
- Knowledge of MS Word and Excel
- 10 Key by touch, keyboard
- Extremely well organized
- Quick Learner, Dependable, and Always up for a challenge
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- Policy and Procedure Adherence
- Computer Proficiency
- Team-Oriented and Cooperative
- Data Entry and Maintenance
- Warranty Processing
Timeline
Service Writer
MW RENTALS & SERVICE
02.2008 - Current
Loan Operation Clerk
First Victoria National Bank
07.2007 - 02.2008
Loan Document Rep III
Wells Fargo Auto Finance
11.1998 - 05.2007
Associate of Applied Science - Word Processing/Bookkeeping
The Victoria College
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