Summary
Overview
Work History
Education
Skills
Timeline
Generic
Marcia Moore

Marcia Moore

Homestead,FL

Summary

Proven in high-pressure environments, I excel in customer service and multitasking, ensuring guest satisfaction at Bakers Cay Resort. Skilled in phone etiquette and fostering patience and empathy, I've significantly contributed to a welcoming dining experience, demonstrating both hard and soft skills crucial for hospitality excellence.

Overview

2018
2018
years of professional experience

Work History

Hostess

Bakers Cay Resort
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Answered customer questions about hours, seating, and menu information.
  • Provided patrons with estimated waiting times during peak service hours.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Seated patrons based on guest preferences and seating availability.

Waitress

Royal Caribbean International
12.1999 - 01.2018
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Answered customers' questions, recommended items, and recorded order information.
  • Used cash registers and credit card machines to cash out customers.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Inspected dishes and utensils for cleanliness.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Processed orders and sent to kitchen employees for preparation.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Increased sales significantly by upselling higher-end products to customers.

Waitress

Sandals Ocho Rios
02.1994 - 12.1997
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Increased sales significantly by upselling higher-end products to customers.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Inspected dishes and utensils for cleanliness.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Answered customers' questions, recommended items, and recorded order information.
  • Checked guests' identification before serving alcoholic beverages.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Processed orders and sent to kitchen employees for preparation.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Waitress

Little Pub Restaurant
09.1992 - 12.1994
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Answered customers' questions, recommended items, and recorded order information.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Processed orders and sent to kitchen employees for preparation.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Inspected dishes and utensils for cleanliness.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Education

Certificate - Telephone Operator

St Monica's Community College
Ocho Rios Jamaica
08.1995

Graduate Certificate - Foods

Islington Secondary School
Islington, St Mary Jamaica
06.1992

Skills

  • Customer service
  • Effective multitasking
  • Patience and empathy
  • Phone etiquette

Timeline

Waitress

Royal Caribbean International
12.1999 - 01.2018

Waitress

Sandals Ocho Rios
02.1994 - 12.1997

Waitress

Little Pub Restaurant
09.1992 - 12.1994

Certificate - Telephone Operator

St Monica's Community College

Graduate Certificate - Foods

Islington Secondary School

Hostess

Bakers Cay Resort

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Marcia Moore