Marcia Nanney
Customer Service Representative
Walkertown,NC
Summary
Highly trainable and competent . Works well alone or with others. Willing to learn new things and take on given tasks.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Pet Emergency & Trauma Services P.e.t.s
Kannapolis, NC
01.2018 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Assistant
Montgomery Community College
Troy NC
08.2017 - 08.2018
- Developed and maintained filing systems to enhance organization and accessibility of documents.
- Assisted in project management tasks, ensuring timely completion of deliverables and adherence to goals.
- Collaborated with cross-functional teams to streamline communication and improve workflow processes.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
Kennel Attendant
Montgomery Animal Clinic
Troy, NC
06.2008 - 08.2016
- Maintained a clean and sanitary kennel environment through daily cleaning tasks, ensuring the comfort and well-being of all animals.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Promoted pet safety through proper handling techniques, minimizing risk of injury or distress for both staff and animals.
- Improved animal care by consistently monitoring their health and behavior, promptly reporting any concerns to veterinarians.
- Collaborated with veterinary professionals to administer medications or treatments as needed, ensuring optimal animal health outcomes.
Education
Associate of Science - Business Administration
Randolph Community College
Asheboro, NC12.2023
No Degree - Phlebotomy Certification
Montgomery Community College
Troy, NC12.2017
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Computer Proficiency
- Money handling abilities
- Payment Processing
- Client Relations
- Professional telephone demeanor
- Follow-up skills
- Paperwork Processing
Timeline
Customer Service Representative
Pet Emergency & Trauma Services P.e.t.s
01.2018 - Current
Assistant
Montgomery Community College
08.2017 - 08.2018
Kennel Attendant
Montgomery Animal Clinic
06.2008 - 08.2016
Associate of Science - Business Administration
Randolph Community College
No Degree - Phlebotomy Certification
Montgomery Community College