Marcia Northern
Dayton,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
37
37
years of professional experience
Work History
Operations Analyst
Farmers Insurance Agency
Dayton, OH
04.2021 - Current
- Developed training materials for staff members on operational procedures.
- Worked directly with subject matter experts to elicit business needs and document business requirements.
- Managed relationships with external vendors providing essential services or supplies.
- Provided technical assistance in troubleshooting issues related to operational systems.
- Identified operational and performance issues and worked with managers to resolve concerns.
- Collaborated with others to discuss new opportunities.
- Worked with cross-functional teams to achieve goals.
- Planned and completed group projects, working smoothly with others.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Business Analyst
Met P&C
Dayton, OH
07.1987 - 04.2021
- Maintained library of model documents, templates or other reusable knowledge assets.
- Recommended improvements to existing or proposed systems to enhance solution functionality.
- Assisted in developing training materials for internal staff on new products or services.
- Identified needs of customers promptly and efficiently.
- Gathered feedback from end users regarding usability issues related to applications or systems.
- Facilitated brainstorming sessions with cross-functional teams for problem solving activities.
- Collaborated with stakeholders across departments to define requirements for new projects.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Understood and followed oral and written directions.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated with others to discuss new opportunities.
- Completed day-to-day duties accurately and efficiently.
Education
Associate of Science - Accounting
Sinclair Community College
Dayton, OH05-2000
Skills
- Process Updates
- Microsoft PowerPoint
- Microsoft Excel
- System Testing
- Project Management
- Cross-Functional Teamwork
- Microsoft SharePoint
- System Integration
References
References available upon request.
Timeline
Operations Analyst
Farmers Insurance Agency
04.2021 - Current
Business Analyst
Met P&C
07.1987 - 04.2021
Associate of Science - Accounting
Sinclair Community College
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