Marcia Pierson
Greensboro,NC
Summary
Team Leader experienced in enhancing business success who is committed to providing exceptional customer service and exceed expectations. Big picture focus with excellence in developing strategies, provides training, sets goals and obtains team feedback.
Overview
11
11
years of professional experience
Work History
Regional Team Lead Radiologic Technologist
Novant Health-GoHealth Urgent Care
01.2023 - Current
- Oversee three center locations and approximately 15 team members
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Monitor NPS Scores and put in place measures to address patient satisfaction and enhance customer service
- Monitor center metrics and implement strategies to maintain and/or exceed goals
- Leveraged Six Sigma methodologies to systematically analyze processes and eliminate obstacles, driving significant workflow improvements.
- Collaborate with human resources in addressing performance or conduct issues
- Maintenance of company policies
- Maintenance of facilities needs and repairs
- Ordering and receiving of center supplies and conducting inventory quarterly
- Assist training new team members and GoLive in other regions
Business Process Management Consultant
Radsam Inc
08.2017 - Current
- Created user-friendly training materials that simplified adoption of new systems/processes.
- Spearheaded change management initiatives within organizations undergoing major transformations due to process improvements.
- Supported financial forecasting, report preparation and annual operating plan development through targeted advice and collaboration.
- Collaborated with upper management to drive strategy and implement new processes.
- Decreased overhead expensive and created strategies during pandemic to cope with delayed stock.
Radiologic Technologist/Medical Assistant
Spine and Scoliosis Specialist
08.2021 - 01.2023
- Assist in pre- and post-operative care
- Execute routine and trauma radiographs
- Operate C-arm during Fluoroscopic guided injections and procedures.
Radiologic Technologist/Medical Assistant
Guilford Orthopedics & Sports Medicine Center
04.2021 - 08.2021
- Perform routine radiographs
- Operate C-Arm
- Assist providers with triaging and treating patients.
Radiologic Technologist/Medical Assistant
Prime Health Physicians
07.2020 - 04.2021
- Triage with over 50 patient visits per day with optimal patient care
- Perform routine radiograph while practicing radiation safety
- Utilize Viztek Opal PACS, Siemens and eClinicalsWorks (eCW) software.
Radiologic Technologist
Community Health of South Florida Inc.
01.2020 - 07.2020
- Performed routine radiographs on over 25 patients per day from various departments (family medicine, urgent care, psychiatry ward, outpatient, pediatrics)
Chief Operating Officer
Radsam Inc
01.2013 - 08.2017
- Oversaw day-to-day operations across six stores, ensuring timely delivery of stock and approximately 50 employees.
- Improved employee satisfaction and reduced turnover through development of effective training programs and performance management systems.
- Expanded company''s market presence by identifying new business opportunities and executing strategic partnerships.
- Drove revenue growth with successful launch of new products and services to meet customer needs.
- Developed comprehensive financial plans to support long-term business objectives, reducing operational expenses while maximizing profitability.
- Negotiated favorable vendor contracts for cost-effective procurement solutions that supported business growth objectives.
- Optimized supply chain management strategies; reducing lead times while maintaining product quality standards for increased customer satisfaction rates.
- Monitor transatlantic shipments
Education
Associate of Science - Radiologic Technology
Keiser University
Fort Lauderdale, FL12.2019
Timeline
Regional Team Lead Radiologic Technologist
Novant Health-GoHealth Urgent Care
01.2023 - Current
Radiologic Technologist/Medical Assistant
Spine and Scoliosis Specialist
08.2021 - 01.2023
Radiologic Technologist/Medical Assistant
Guilford Orthopedics & Sports Medicine Center
04.2021 - 08.2021
Radiologic Technologist/Medical Assistant
Prime Health Physicians
07.2020 - 04.2021
Radiologic Technologist
Community Health of South Florida Inc.
01.2020 - 07.2020
Business Process Management Consultant
Radsam Inc
08.2017 - Current
Chief Operating Officer
Radsam Inc
01.2013 - 08.2017
Associate of Science - Radiologic Technology
Keiser University
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