Marcia Polese
Bradenton,FL
Summary
Dedicated administrative professional with a successful track record supporting health plan operations in fast-paced environment. Known for exceptional customer service skills and the ability to assist members with professionalism, empathy, and efficiency. A dependable and punctual team player with expertise in clerical tasks, staff support, and independently managing day-to-day responsibilities. Committed to enhancing member experiences and contributing to the success of health and wellness initiatives.
Overview
19
19
years of professional experience
Work History
Worksite Wellness Administrative Assistant
Manatee County Government Employee Health Benefits
05.2018 - Current
- Provided high-quality administrative support to fitness staff and customer service to fitness and health plan members as a contractor for Manatee County Government through CVS Health for five years.
- Hired as a Manatee County Government employee in January 2023.
- Offer customer service to wellness center and health plan members, answering calls, greeting members, and assisting with wellness center inquiries.
- Oversee wellness center access by verifying eligibility, updating employee badges, issuing access cards, and maintaining liability waivers and annual updates for employees, spouses, and dependents.
- Maintain wellness center operations, including facility upkeep, ordering equipment, and managing quarterly maintenance for three Manatee County Government satellite fitness facilities.
- Manage contractor invoices, track wellness-related budgets, and update reports (e.g., door reports, personal training tracking, and health coaching data).
- Provide administrative support for wellness programs by managing member communications, tracking wellness incentives, and performing data entry.
- Coordinate wellness program promotions through flyer design and distribution, digital signage updates, and internal platform management (e.g., website and social media).
- Promote blood drives, coordinating with external organizations independent of health plan initiatives to encourage employee participation.
- Organize and promote mobile skin care events as part of wellness programming to support employee health and wellbeing.
- Manage and update employee benefits information, using Pimcore CMS, to introduce new benefit offerings, and promote wellness programs to enhance employee engagement and well-being.
- Maintain confidentiality of sensitive information by adhering to privacy policies and implementing secure filing systems.
- Coordinate contractor room reservations for wellness assessments.
- Travel with the Care Team for special events and support overall wellness initiatives across county worksites.
Office Assistant
Comtron, Inc.
01.2015 - 12.2017
- Remotely assisted with purchasing, scheduling, and light bookkeeping.
- Processed purchase orders and sales orders using Quickbooks.
- Facilitated and finalized RFQ/Bid Request to vendors and tracked progress to ensure products arrived in a manner.
- Answered phone calls.
- Electronic filing.
Administrative Assistant
Sector Tool And Manufacturing
09.2006 - 12.2014
- Managed schedule of executive management.
- Answered multi-line phone system, routing calls, delivering messages to staff.
- Generated customer sales orders via Quickbooks.
- Reviewed vendor purchase orders and entered data into Quickbooks.
- Light bookkeeping via Quickbooks.
- Sorted and filed office mail and recorded incoming shipments.
- Negotiated and purchased office and MRO supplies.
Education
Associate of Applied Science - Word Processing
Heald 4C's College
Fresno, CA07.1993
Skills
- Exceptional in Customer Service
- Outstanding Problem-Solving for Customer Needs
- Empathetic Listener
- Adaptable and Flexible
- Collaborative Team Player
- Able to Juggle Multiple Tasks Effectively
- Strong Organizational Skills
- Proficient in website management using Pimcore CMS
- Experienced in Ordering Products via Amazon for Business Needs
- Proficient in Microsoft Office
- Proficient in Canva (with ongoing learning)
- Experienced in Designing and Distributing Emails and Newsletters with Constant Contact
Timeline
Worksite Wellness Administrative Assistant
Manatee County Government Employee Health Benefits
05.2018 - Current
Office Assistant
Comtron, Inc.
01.2015 - 12.2017
Administrative Assistant
Sector Tool And Manufacturing
09.2006 - 12.2014
Associate of Applied Science - Word Processing
Heald 4C's College
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