Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marcia Roberts

Millville,PA

Summary

Driven to excel, I significantly enhanced order fulfillment speed and accuracy at Walmart, outperforming company metrics. With a blend of meticulous product picking and exceptional communication, I ensured high customer satisfaction. My ability to thrive under pressure and maintain composure, honed at Jerseytown Tavern, complements my proven track record in optimizing operational processes.

Overview

18
18
years of professional experience

Work History

Online Order Picker

Walmart
07.2021 - Current
  • Collaborated with team members to ensure timely completion of orders during peak demand periods.
  • Excellent communication skills, both verbal and written.
  • Reduced order processing time with the use of RF scanning equipment and inventory management software.
  • Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
  • Optimized order fulfillment processes by regularly communicating with supervisors on any process improvements or issues encountered during daily tasks.
  • Performed proper lifting and handling techniques to maintain safe working environment.
  • Exceeded company expectations for order fulfillment speed and accuracy, consistently meeting or surpassing performance metrics.
  • Enhanced customer satisfaction levels by consistently maintaining high standards of accuracy in fulfilling orders.
  • Built pallets and positioned orders on loading dock to safely pile and ship goods.

Waitress

Jerseytown Tavern
01.2016 - 03.2020
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Waitress

Truck Stop
04.2006 - 09.2015
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Education

Associate Of Business Administration - Marketing/Management

Allentown Business School
Center Valley, PA
12.2003

Skills

  • Customer Service
  • Relationship Building
  • Innovative thinking
  • Computer Skills
  • Teamwork and Collaboration

Timeline

Online Order Picker

Walmart
07.2021 - Current

Waitress

Jerseytown Tavern
01.2016 - 03.2020

Waitress

Truck Stop
04.2006 - 09.2015

Associate Of Business Administration - Marketing/Management

Allentown Business School

Similar Profiles

CREATE PROFILE
Marcia Roberts