Marcia Robinson
Manager
Windsor Mill,MD
Summary
Collaborative Medical Practice Manager offering over 20 years' experience in administrative operations for medical practices across variety of specialties. Energetic professional offering professionalism and strong collaboration skills. Promoting proactive planning and organizational skills.
Overview
12
12
years of professional experience
Work History
Medical Practice Manager
UM FPI, Inc./Ophthalmology
Baltimore , MD
2023.07 - Current
- Managed daily operations for busy medical practice.
- Developed and executed staff training program, enhancing team skills and customer service quality.
- Customized and updated scheduling templates in EMR system, ensuring minimal impact to patient access.
- Engaged with customers, responded to inquiries, managed meeting requests, and resolved billing questions, all while delivering exceptional customer service.
Clinical Research Project Manager
University of Maryland School of Medicine
Baltimore , MD
2022.02 - 2023.07
- Served as systems administrator for stalled project implementation for new clinical trial management software.
- Developed training materials for software implementation.
- Configured user accounts, privileges, roles, and profiles in database server.
- Facilitated meetings between stakeholders to discuss project requirements, objectives, or outcomes.
Medical Division/Office Manager
UM FPI, Inc./Pulmonary and Critical Care
Baltimore , MD
2014.07 - 2021.09
- Managed all facets of medical office, encompassing patient administrative services, computer systems support, supply chain management, human resources, and maintenance support services.
- Monitored benchmarks via monthly reports on scheduling metrics.
- Optimized office operations, achieving 15% reduction in supply expenses.
- Coordinated scheduling of appointments, management of calendars, organization of meetings, and arrangement of travel for medical staff.
- Acted as Epic EMR superuser, guiding team through numerous Epic EMR go-live implementations.
- Introduced flexible scheduling for staff, enhancing retention rates, increasing productivity, and improving provider satisfaction.
Medical Practice Manager
UM FPI, Inc./Faculty Practice Office
Baltimore , MD
2012.09 - 2014.07
- Managed all facets of daily practice operations, encompassing front desk reception, appointment scheduling, and insurance verification.
- Regularly circulated in waiting areas, seeking feedback from patients to enhance satisfaction.
- Enabled cooperation among nine divisions within ambulatory site to guarantee quality care.
- Implemented strategies to enhance patient satisfaction ratings via surveys and feedback forums.
- Compiled monthly reports on utilization review and physician productivity for executive team.
Education
Bachelor of Science - Health Systems Management
University of Baltimore
Baltimore, MD2015-12
Skills
- EMR Software
- Healthcare Administration
- Interpersonal Skills
- Process Improvement
- Policy and Procedure Development
- HIPAA Knowledge
- Clinical Decision Support
- Customer Service Excellence
References
References available upon request.
Timeline
Medical Practice Manager
UM FPI, Inc./Ophthalmology
2023.07 - Current
Clinical Research Project Manager
University of Maryland School of Medicine
2022.02 - 2023.07
Medical Division/Office Manager
UM FPI, Inc./Pulmonary and Critical Care
2014.07 - 2021.09
Medical Practice Manager
UM FPI, Inc./Faculty Practice Office
2012.09 - 2014.07
Bachelor of Science - Health Systems Management
University of Baltimore
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