Marcia Romero
Houston,TX
Summary
Proven track record in enhancing customer experiences and improving infection control measures, notably at Houston Methodist. Skilled in chemical handling and exceptional customer service, demonstrated through meticulous cleaning practices and a commitment to maintaining welcoming environments.
Overview
16
16
years of professional experience
Work History
Environmental Services Rep
Houston Methodist
11.2021 - Current
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Improved infection control measures by meticulously disinfecting high-touch areas in patient rooms, restrooms, and common spaces.
- Reduced cross-contamination risks with thorough cleaning practices and proper disposal of hazardous materials.
- Demonstrated flexibility in adapting to changing priorities or urgent situations requiring immediate attention in the work environment.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Secretary's Assistant
The Opara Law Firm PLLC
03.2018 - 12.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Copying, faxing, and filing documents.
Server
RG GRILL LLC
09.2019 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
The French Corner Catering
08.2018 - 11.2019
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Provided friendly, courteous service to create memorable moments for guests.
Waitress
Normas Restaurant
09.2008 - 04.2009
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
Education
Associate in Engineering Technology - Engineering Technician in Computer Systems
ITCA FEPADE
EL SALVADOR, CA04.2004
Skills
- Team Work
- Cleaning and sanitizing
- Cleaning techniques
- Infection Control
- Chemical Handling
- Mopping and sweeping
- Room preparation
- Exceptional customer service
- Hospitality service expertise
- Safe Food Handling
- Service prioritization
- Food safety understanding
- Customer Service
Timeline
Environmental Services Rep
Houston Methodist
11.2021 - Current
Server
RG GRILL LLC
09.2019 - 03.2020
Server
The French Corner Catering
08.2018 - 11.2019
Secretary's Assistant
The Opara Law Firm PLLC
03.2018 - 12.2021
Waitress
Normas Restaurant
09.2008 - 04.2009
Associate in Engineering Technology - Engineering Technician in Computer Systems
ITCA FEPADE