Volunteering/Mentoring To Young Adults
Marcia Sellers
Management
Jonesboro,AR
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
1
1
Language
Work History
Operations/Marketing Manager
J's {Family Catering}
Tucson, AZ
04.2019 - Current
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
Area Training Manager
Ten Thousand Villages
Texas
08.2014 - 01.2018
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Streamlined onboarding process for new hires, ensuring a smooth transition into the company culture and work environment.
- Improved retention rates by conducting regular performance evaluations and providing constructive feedback to employees.
- Collaborated with department managers to identify skill gaps and create targeted training materials to address those needs.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Operate the second largest store in United States.
- Consistently exceed company quarterly and yearly goals
Multiple Store Manager
Casual Male XL
Texas
11.2011 - 04.2013
- Increased store performance by implementing effective sales strategies and staff training programs.
- Managed multiple store locations for consistent brand representation and customer satisfaction.
- Streamlined inventory management processes for improved product availability and reduced shrinkage.
- Developed strong relationships with vendors to negotiate better pricing, delivery terms, and promotional support.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
Flagship Store Manager
Justice Tween Brands
Texas
12.2008 - 09.2010
- Opened a new store location and assisted in recruiting and training new staff.
- Meet and exceeded company, region and district quarterly and yearly goals.
- Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
- Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Oversaw the recruitment process, hiring top talent that contributed significantly to company growth and success.
Merchandise Manager
Talbots
Texas
03.2006 - 10.2008
- Boosted sales performance by effectively managing merchandise assortments and inventory levels.
- Streamlined the buying process for increased efficiency and profitability with strategic vendor negotiations.
- Maximized gross margin dollars through optimal assortment planning and cost management.
- Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
- Oversaw the recruitment process, hiring top talent that contributed significantly to company growth and success.
- Maximized organizational effectiveness by conducting regular audits of company policies and procedures, recommending necessary improvements as needed.
- Assisted in the development of strategic plans to achieve company objectives while maintaining a focus on excellent customer service delivery.
Regional Merchandise Sales Manger
Equals 4
New York/Texas
06.2000 - 04.2004
- Increased merchandise sales by implementing strategic visual displays and promotional campaigns.
- Achieved higher customer satisfaction scores by providing exceptional customer service and addressing client concerns promptly.
- Managed inventory levels effectively for optimal product availability and minimized stock obsolescence.
- Developed strong relationships with vendors, resulting in better pricing and improved product selection.
- *Selected merchandise based on the most favorable price and quality for a 64 store territory.
- Maximized sales revenue by identifying trends, staying current on industry news, and adjusting strategies accordingly.
- Spearheaded special events such as trunk shows and seasonal promotions to engage customers beyond traditional shopping experiences.
- Negotiated top real estate locations for brand
Skills
- Organization and Multitasking
- Hiring and Training
- Office Supervision
- Employee Development
- Schedule Management
- Customer Service Management
- Developing Policies and Procedures
- Recordkeeping and Reporting
- Employee Onboarding
- Payroll Control
- Vendor Negotiations
- Quickbooks
- Travel Arrangements
- Expense Reporting
- Event Planning
- P&L Management
- Expense Reports
- Administrative Support
- Training and Coaching
- Inventory Control
- Human Resources
- Customer Service
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkImportant To Me
Work-life balanceCompany CultureCareer advancementPaid sick leaveHealthcare benefitsWork from home optionInterests
Travel
Music
Sports
Theater
Photography
Baking
Timeline
Operations/Marketing Manager
J's {Family Catering}
04.2019 - Current
Area Training Manager
Ten Thousand Villages
08.2014 - 01.2018
Multiple Store Manager
Casual Male XL
11.2011 - 04.2013
Flagship Store Manager
Justice Tween Brands
12.2008 - 09.2010
Merchandise Manager
Talbots
03.2006 - 10.2008
Regional Merchandise Sales Manger
Equals 4
06.2000 - 04.2004