MARCIA SERPA
Las Vegas
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
22
22
years of professional experience
Work History
HR Operations
Zappos.com LLC
06.2014 - 12.2024
- Streamlined operations by coordinating cross-departmental projects for enhanced collaboration.
- Onboarded new staff effectively by developing comprehensive training materials.
- Resolved customer issues promptly, significantly boosting satisfaction and loyalty levels.
- Facilitated hiring by completing thorough background and reference checks for candidates.
- Maintained HR information system, ensuring accuracy and currency of employee files.
- Improved recruitment efforts by posting ads, filtering applications, and scheduling interviews.
HR Immigration Specialist/Operations Coordinator
Zappos.com LLC
06.2014 - 12.2024
- Facilitated immigration processes, ensuring compliance with visa regulations and guidelines.
- Provided expert counsel on immigration issues, enhancing employee understanding and compliance.
- Managed timely visa applications, preventing expiration issues for foreign national employees.
- Developed training materials on immigration policies, improving staff knowledge and efficiency.
- Led workshops educating clients on visa processes, enhancing overall client satisfaction.
- Collaborated with legal counsel, improving success rates for immigration petition approvals.
Senior Immigration Paralegal
Guzman Immigration Services, INC.
04.2011 - 06.2014
- Successfully prepared and filed various family-based immigration petitions and legal cases.
- Managed Removal of Condition and Deportation cases, ensuring compliance with immigration regulations.
- Facilitated Asylum cases and Consular Processing to support clients in their immigration journey.
- Oversaw Naturalization applications, ensuring accurate documentation and adherence to legal timelines.
- Handled Labor Certification requests, contributing to employers' ability to hire foreign workers legally.
- Processed I-360 and I-140 applications, skillfully navigating complex immigration laws and requirements.
- Conducted thorough research to prepare detailed correspondence for clients and stakeholders.
- Implemented effective case management strategies to maintain confidentiality and meet critical deadlines.
Immigration Paralegal
JEGLAW, LLC
03.2009 - 04.2011
- Achieved timely petition filings for family-based, asylum, and naturalization cases.
- Conducted detailed research, ensuring confidentiality and compliance with strict timelines.
- Interfaced professionally with international clients, enhancing overall office communication.
- Prepared essential legal documents, including I-360, I-140, and Labor Certification applications.
- Maintained organized case files, improving workflow efficiency and client satisfaction.
Immigration Paralegal
Fragomen, Del Rey, Bernsen & Loewy, LLP
04.2004 - 06.2008
- Streamlined H-1B and Labor Certification processes for corporate immigration compliance.
- Achieved timely filings by proactively resolving issues with government agencies.
- Conducted thorough research and correspondence while ensuring strict confidentiality.
- Maintained stringent deadlines for immigration applications, enhancing client satisfaction.
- Navigated complex immigration requirements for international employees, ensuring compliance.
Immigration Paralegal
Korenberg, Abramowitz & Feldun
03.2003 - 04.2004
- Successfully filed family-based petitions and managed diverse immigration cases.
- Conducted thorough research and prepared confidential correspondence within strict deadlines.
- Maintained professionalism while interfacing with international clientele and stakeholders.
- Ensured compliance with legal requirements for naturalization and labor certification applications.
- Streamlined processes for removal of conditions and asylum applications, improving client support.
Education
Pierce College
Woodland Hills, CaliforniaSkills
- Organizational proficiency
- Problem-solving
- Attention to detail
- Multitasking abilities
- Teamwork and collaboration
- Friendly, positive attitude
Languages
Spanish
Native or Bilingual
Timeline
HR Operations
Zappos.com LLC
06.2014 - 12.2024
HR Immigration Specialist/Operations Coordinator
Zappos.com LLC
06.2014 - 12.2024
Senior Immigration Paralegal
Guzman Immigration Services, INC.
04.2011 - 06.2014
Immigration Paralegal
JEGLAW, LLC
03.2009 - 04.2011
Immigration Paralegal
Fragomen, Del Rey, Bernsen & Loewy, LLP
04.2004 - 06.2008
Immigration Paralegal
Korenberg, Abramowitz & Feldun
03.2003 - 04.2004
Pierce College