Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marcia Simning

Parking Manager
Saint Paul,MN

Summary

SENIOR LEVEL OPERATIONAL MANAGER Participative management, specialized results focused entrepreneurial and practical progressive leadership experiences and have created a passion for surpassing financial and service objectives. Derive genuine pleasure from transforming high-potential staff into outstanding leaders, demonstrating the creativity critical to financial and operational success. BS, Business Management, dynamically motivated professional with over 30 years of business and customer service management experience. CORE PROFESSIONAL COMPETENCIES INCLUDE: Strong education in Business Management and multi-unit operations administration. Impeccable knowledge of customer/vendor relations, strategic planning, and business management policies and procedures. Highly skilled in developing high-levels of cost savings, administering maintenance records and performance reports. Proven ability to effectively multi-task while managing personnel, providing team leadership, training, coaching and mentoring. Quick learner with proficiency in MS Word, Outlook, Excel, PowerPoint, and Internet Explorer. Extremely energetic, dependable, and self-motivated with a high degree of collaborative work integrity. Seasoned Operations Manager who excels at streamlining operations to decrease costs and promote organizational efficiency. Results-focused management professional offering [Number] years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success. Parking management professional with proven track record in overseeing parking facilities and enhancing customer experience. Known for strong organizational skills and ability to streamline operations. Focused on team collaboration and adaptable to changing requirements, ensuring reliability and goal achievement.

Overview

45
45
years of professional experience

Work History

Group Manager

Park 'N Fly
College Park, Georgia
01.2011 - Current
  • Responsible for three off airport parking facilities, over seven thousand spaces.
  • Thrive in sales and managing ancillary services; valet, hand car washes, self-park uncovered and covered parking.
  • Manage a staff of 165 - responsible for all operations; leadership, maintenance/mechanics and hourly employees.
  • Facility management, vendor sourcing and negotiating, customer relations and satisfaction.
  • Responsible for a managing a fleet of forty shuttles; safety measures, cost and inventory control.
  • Human resources management, team building and staff retention.
  • Provided operations analysis and diagnostics procedures, resource alignment, implementation of defined strategies, and actions to ensure desired results are achieved.
  • Managed [Number] [Project type] projects per [Time period].
  • Supervised a team of [Number] area managers and [Number] associates.
  • Supervised a team of [Number] area managers and [Number] associates.
  • Supervised a team of [Number] area managers and [Number] associates.

Lot Manager

Park 'N Fly
Bloomington, Minnesota
01.2006 - 01.2011
  • Supervise a staff of 56 responsible for all operations.
  • Initiated performance metrics and management analysis in defining key performance measures while monitoring, evaluating, and managing all results.
  • Administered and maintained personal and professional development by evaluating and improving the effectiveness of management, key employees, and staff.

Customer Service Manager

Slumberland Furniture
Little Canada, Minnesota
01.2000 - 01.2006
  • Manage an outside technician coordinator, office administrator and 8 highly motivated customer service representatives.
  • Customer Service team supports 24 stores and responds annually to over 36,000 phone calls.
  • Determine touch points to maximize customer satisfaction and drivers of future financial performance.
  • Trained staff to use good judgment in developing creative options and strong interpersonal and communications skills.

Team Leader

National Car Rental
Edina, Minnesota
01.1993 - 01.2000
  • Supervised a team of 30 agents in an 24 hours Roadside Assistance program.
  • Formulated and launched the consolidation of a multi-brand Roadside Assistance team.
  • This reduced operational cost and maximized utilization of the manufacturer service programs.
  • Implemented two additional Roadside Assistance departments in Utah and North Carolina.
  • This decreased turnover by 10% and reduced abandoned calls by 42% due to additional cross-training and improved scheduling opportunities.

Special Assistant

National Car Rental
01.1981 - 01.1993
  • Assisted the President with resolution with problem calls, correspondence and special projects.
  • Resolved customer service calls and written inquiries regarding domestic and international rentals by using active listening and negotiating skills.

Education

Associate of Applied Science - Business Management

Rasmussen College
May 2010

Skills

  • Cost reduction strategies
  • Budgeting and forecasting
  • Quality assurance and control
  • Results-oriented
  • Dependable
  • Project management
  • Customer relations specialist
  • Process improvement
  • Unsurpassed work ethic
  • Human resources management
  • Performance evaluations

Timeline

Group Manager

Park 'N Fly
01.2011 - Current

Lot Manager

Park 'N Fly
01.2006 - 01.2011

Customer Service Manager

Slumberland Furniture
01.2000 - 01.2006

Team Leader

National Car Rental
01.1993 - 01.2000

Special Assistant

National Car Rental
01.1981 - 01.1993

Associate of Applied Science - Business Management

Rasmussen College
Marcia SimningParking Manager