Marcia Skousen
Phoenix,AZ
Summary
Results-oriented writing professional with experience preparing concise and accurate technical documents. Expert at delivering high-quality work within tight deadlines. Talented individual collaborates with cross-functional teams for accuracy and clarity of technical content.
Overview
17
17
years of professional experience
Work History
Data Governance Technical Writer
OneAZ
04.2023 - Current
- Utilize exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Organize material to research and complete writing tasks.
- Defined governance roles and responsibilities to establish clear accountability for stewardship of principal information assets.
- Enhanced user experience by simplifying complex technical concepts into easy-to-understand documentation.
- Collaborated with cross-functional teams to gather information for accurate and comprehensive documentation.
- Increased product adoption by creating clear and concise user guides, manuals, and online help resources.
Associate Engineer
Wells Fargo
02.2022 - 08.2022
- Assessed software bugs and compiled findings along with suggested resolutions for development team members.
- Collaborated with developers and product owners to stay current on product features and intended functionality.
- Worked under manager's direction while exercising independent judgment to develop understanding of compliance and risk management requirements for supported areas, demonstrating excellent leadership and decision-making capabilities.
Analyst
UnitedHealthcare
03.2007 - 05.2020
- Led interpretation and review of provider contract reimbursement methods within system to guarantee accuracy of load and avoid potential errors.
- Displayed proactive approach identifying loading errors and effectively communicating them through use of reports, audit results, and claim testing.
- Demonstrated exceptional leadership skills by effectively communicating with internal and external business partners to verify contractual intent as required, promoting collaboration and constructive relationships.
Education
Master of Science - Organizational Leadership
Eastern Washington University
Cheney, WA06.2024
Certificate - Google Data Analytics Certificate
Coursera
Online12.2022
Boot Camp Certificate - Full-Stack Web Development
University of Arizona
Tucson, AZ07.2021
Bachelor of Arts - Social Work
Arizona State University
Tempe, AZSkills
- Data Analysis
- Business Analysis
- Web Development
- Technical Writing
- Data Governance
- Artificial Intelligence
Timeline
Data Governance Technical Writer
OneAZ
04.2023 - Current
Associate Engineer
Wells Fargo
02.2022 - 08.2022
Analyst
UnitedHealthcare
03.2007 - 05.2020
Master of Science - Organizational Leadership
Eastern Washington University
Certificate - Google Data Analytics Certificate
Coursera
Boot Camp Certificate - Full-Stack Web Development
University of Arizona
Bachelor of Arts - Social Work
Arizona State University