Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marcia Stewart

North Haven,CT

Summary

Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Superior customer satisfaction, communication and skills in working under pressure to adapt to new situations and challenges to best enhance the organizational brand.

Overview

26
26
years of professional experience

Work History

Salon Owner/Master Stylist

MAK Salon Suite
Fairfield, CT
04.2014 - Current


  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Managed bookings to form bonds with loyal customers and remember hairstyle preferences.
  • Welcomed customers to salon and identified preferences by asking pointed questions.
  • Organized sales area and work station to showcase products and boost sales.
  • Processed payments, entering sales in register for prompt customer service.
  • Oversaw daily salon operations and performed general salon tasks.
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Maintained daily, monthly and quarterly records of costs and revenue.
  • Verified parts and materials through audit inspections and independent checks.
  • Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports.
  • Input income and expense details into database to track business finances and address variances.
  • Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
  • Escorted guests to and from treatment rooms for specialty salon services.
  • Resolved guest complaints about service or style.

Hairstylist

HAIR Salon
Fairfield, CT
09.2000 - 04.2014
  • Completed wet styling, thermal styling, permanent waving and hair relaxing and coloring services.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Resolved guest complaints about service or style.
  • Educated customers on products to maximize benefits.
  • Processed payments, entering sales in register for prompt customer service.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Counted and documented opening and closing cash amounts daily.
  • Organized sales area and work station to showcase products and boost sales.
  • Serviced high-profile clients with intricate coloring and highlighting techniques.

Sales Manager's Assistant

Sally Beauty Supply
Monroe, CT
05.1999 - 09.2000
  • Organized promotional events and interacted with community to increase sales volume.
  • Developed and implemented comprehensive salesperson training program.
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Created detailed expense reports and requests for capital expenditures.
  • Scheduled office meetings and client appointments for staff teams.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Assisted the sales team manager, stepping in to support employees and deliver smooth sales processes for clients.
  • Held weekly meetings with Sales team to identify techniques to overcome sales obstacles.
  • Resolved customer issues quickly and managed accounts to increase sales and meet quotas.

Customer Service Representative/Claims Specialist

Oxford Health Plans
Trumbull, CT
11.1996 - 04.1999
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Managed large volume of medical claims on daily basis.
  • Used administrative guidelines as resource or to answer questions when processing medical claims.
  • Paid or denied medical claims based upon established claims processing criteria.
  • Maintained knowledge of benefits claim processing, claims principles, medical terminology and procedures and HIPAA regulations.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained up-to-date knowledge of product and service changes.
  • Trained new personnel regarding company operations, policies and services.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Effective liaison between customers and internal departments.

Education

Bachelor of Science - Marketing

Southern Connecticut State University
New Haven, CT
05.1993

Skills

  • Strong leader
  • Advanced communication skills
  • Highly motivated self-starter
  • Marketing familiarity
  • Outstanding client retention
  • Customer buying habits
  • Relationship building and management
  • Detail-orientated
  • Sales expertise

Timeline

Salon Owner/Master Stylist

MAK Salon Suite
04.2014 - Current

Hairstylist

HAIR Salon
09.2000 - 04.2014

Sales Manager's Assistant

Sally Beauty Supply
05.1999 - 09.2000

Customer Service Representative/Claims Specialist

Oxford Health Plans
11.1996 - 04.1999

Bachelor of Science - Marketing

Southern Connecticut State University

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