Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Marcia Thompson

San Leandro, CA,CA

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

19
19
years of professional experience

Work History

Administrative Assistant

UCSF
San Francisco, CA
01.2005 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Edited subcontractor proposals, project punch lists, transmittals and memorandums for organizational support.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Supported office staff and operational requirements with administrative tasks.
  • Conducted insurance verification and preauthorizations and managed patient charts.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Verified insurance coverage to prepare for upcoming patient appointments.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Maintained current and accurate medical records for patients.
  • Called patients to confirm scheduled appointments day in advance.
  • Developed and managed accurate and confidential patient records.
  • Organized patient files and streamlined operations to improve efficiency.
  • Supported providers in outpatient medical office through coordinating administrative operations.
  • Advocated for patients through conversations with insurance representatives.
  • Established relationships with Medicare, Medicaid and private insurance providers to resolve billing issues effectively.
  • Completed and filed financial documentation for accounting purposes.
  • Kept organized documentation of prescription refill information for office of [Number] physicians.
  • Prioritized incoming patients by degree of injury or illness.
  • Located, checked in and pulled medical records for patient appointments and incomplete charts.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Enhanced office productivity by handling high volume of callers per day.

Union Organizer

Teamster Local 2010
Oakland, CA
12.2017 - 12.2019
  • Mediated discussions between employer and employee representatives in attempt to reconcile differences.
  • Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies.
  • Reduced grievances and arbitration needs by educating frontline managers on techniques for enhancing interactions between labor and leadership.
  • Educated [Job title]s on contract procedures, administration and interpretation.
  • Oversaw investigations into discrimination, sexual harassment or other workplace claims.
  • Carried out day-day-day duties accurately and efficiently.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.

Education

High School Diploma -

Woodrow Wilson High School San Francisco Ca
San Francisco, CA

Skills

  • Greeting and Seating Clients
  • Shredding Paperwork
  • Strong Organizational Skills
  • Office Reception
  • Supply Inventory Control
  • Public Relations
  • Clerical Support
  • Appointment Coordination
  • Resource Coordination and Allocation
  • Record Sorting and Filing
  • Microsoft Word
  • Data Gathering
  • Office Supply Management
  • Call Forwarding
  • Materials Organization
  • Computer Proficiency
  • Strategic Planning
  • Medical Records Management
  • Customer Complaint Resolution
  • Multi-Line Telephone Systems
  • Positive Attitude and Energetic
  • Multitasking and Time Management
  • Document and File Management
  • Visitor and Customer Relations
  • Call Answering and Routing
  • Office Equipment Operation
  • Outgoing Mail Preparation
  • Property Management
  • Ease with Computers and Technology
  • Guest Services
  • HIPAA Guidelines
  • Operational Requirements
  • Word Processing
  • Google Drive

Timeline

Union Organizer

Teamster Local 2010
12.2017 - 12.2019

Administrative Assistant

UCSF
01.2005 - Current

High School Diploma -

Woodrow Wilson High School San Francisco Ca

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Marcia Thompson