Marcia Thompson
Houston
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
35
35
years of professional experience
Work History
Marketing Proposal Coordinator/Content Coordinator
PIKA International, Inc.
Stafford
04.2006 - Current
- Research, receive, and review all solicitations and Request for Proposals (RFP) and quotes relative to the company and scope of scope of services offered in the service areas of remediation, engineering, procurement, and construction (EPC), munitions response, and decontamination and demolition
- Summarize and compile summary of requirements and distribute to management for final Go-No-Go decision
- Report directly to company President
- Project Management and coordination of federal and commercial proposals involving environmental remediation and military munitions
- Assist with the execution of departmental tasks, strategies, and initiatives
- Manage calendars for coordination of proposals and site visits
- Manage project and proposals SharePoint site
- Understand and consistently reflect the company brand voice
- Rewrite content to ensure that the central meaning flows
- Proofread proposals for grammatical spelling, and other errors
- Proofread proposals for consistency and continuity with proposal requirements and compliance
- Experience with AP Style Guide
- Coordinate and oversee travel arrangements for key personnel
- Manage the production of all proposal responses for environmental engineering and remediation projects, military munitions response program (MMRP), and EPC
- Serves as a liaison with all commercial and government clients regarding contracts, proposal submittal follow-up, change in personnel and all general questions regarding opportunities
- Prepare and submit paper and electronic filings to the Small Business Administration (SBA)
- Work with the Contracts Manager on all qualifications and contracting issues for contracts and task orders (TOs)
- Ensure that insurance certificates and other required licenses are up to date and on record for each client file
- Prepare daily briefings for the President and company Principal
- Schedule and lead kick-off calls and weekly sales calls
- Serve as the lead for all in-progress proposal calls and provide status updates to the technical and cost teams
- Create proposal management plans (PMP) in accordance with the solicitation and scope of work (SOW)
- Develop and standardize templates for proposals, presentations, statement of qualifications, and reports using MS Word or Adobe InDesign
- Outline the key details of the scope of work (SOW) to be performed
- Create compliance matrices for all major proposals and task orders
- Create resumes of key personnel and project experience profiles
- Provide monthly man-hours and proposal tracking to CEO and project managers
Marketing Proposal Coordinator
MKM Engineers, Inc
Stafford
04.2006 - 11.2007
- On November 30, 2007, my position as Proposal Coordinator transitioned over to PIKA International, Inc
- Because of PIKA acquiring the employees of MKM, my duties listed above for PIKA were the same duties carried out at MKM
- The original hire date of 4/2006 with MKM carried over to PIKA
Sr. Training Coordinator
United Behavioral Health
Houston
10.2005 - 04.2006
- Conducted and prepared training manuals for delivery to members of customer service and the claims departments
- Edited existing manuals and prepared new content
- Created test modules and quizzes specific to Customer Service
- Attended upper-level management meetings for identifying training needs throughout the organization
- Facilitated training session specific to software and systems that were utilized by Customer Service representatives
- Reviewed and edited existing training documentation and manuals for accuracy and consistency
- Standardized department templates for training material
Sr. Marketing and Proposals Coordinator
Aztec Facility Services, Inc
Houston
08.2003 - 10.2005
- Supported the proposal team in proposal planning and execution in the proposal development and facilitation process
- Proofread proposals before final productions
- Produced and coordinated all RFPs for commercial and government bids pertaining to the facilities management and services industry
- Coordinated all flight arrangements for the President and Senior Vice President of Marketing
- Prepared responses for all corporate registrations and statements of qualifications (SOQs)
- Interviewed marketing and operations staff to capture proposal content
- Wrote and edited marketing materials including advertisements, presentations, brochures, and website content
- Participated as an internal auditor for ISO 9001:2000
- Attended all local trade shows as the company representative
- Lead all sales and marketing calls
- Updated all registrations through the SBA
- Assisted the president with annual fundraisers and charity programs
Sr. Technical Writer/Proofreader
Brown Engineering, Inc
Houston
08.2001 - 02.2003
- Created environmental and structural engineering reports in Microsoft Word for major insurance companies
- Proofread and edited reports created by engineers for technical and grammatical accuracy
Sr. Technical Editor/Writer
Information Development, Inc
Houston
09.2000 - 08.2001
- Created on-line documentation for major oil and gas companies, mapped departmental processes using flowcharts and information mapping
- Created templates and style charts for various projects, as a standard for all documentation
Technical Writer
Nylcare Health Insurance (Aetna)
Houston
05.1998 - 06.2000
- Created on-line manuals for company documentation and policies for customer service and claims representatives
- Edited documentation created by SMEs
- Documented overall company procedures and policies
Documentation Specialist/Trainer
American General Life Insurance/VALIC
Houston
04.1996 - 05.1998
- Researched, analyzed, and revised company policies and procedures
- Proofread and edited tasks for company bulletins and newsletters
- Performed Word Processing duties as required of documents for the Legal, IT, and Marketing Departments
- Lead Training classes on how to properly document job assignment tasks
- Served as a trainer and co-trainer for quarterly 'Training the Trainer' classes
Admissions Counselor/Transfer Center Coordinator
Texas Children’s Hospital
Houston
02.1990 - 10.1996
- Registered patients for emergency center visits, inpatient hospitalization, and day surgery
- Verified insurance and coordinated incoming emergency transfers from local area hospitals as well as hospitals across the United States
Education
Master of Arts - Humanities -Professional Writing
University of Houston Clearlake
Houston 12-2004
Master of Arts - Humanities-Cross Cultural Studies
University of Houston Clearlake
Houston 05-1999
Bachelor of Arts - Professional Writing
University of Houston - Downtown
Houston 05-1995
Skills
- Proposal management
- Content development
- Document proofreading
- RFP coordination
- Compliance tracking
- Client communication
- Template design
- Technical writing
- Attention to detail
- Team collaboration
- Strategic planning
- Organization
- Computer skills
- Decision-making
- Team building
- Excellent communication
- Calm under pressure
- Multitasking
- Multitasking Abilities
- Conflict resolution
- Organizational skills
- Google drive
- Troubleshooting
- Verbal communication
References
References available upon request.
Timeline
Marketing Proposal Coordinator/Content Coordinator
PIKA International, Inc.
04.2006 - Current
Marketing Proposal Coordinator
MKM Engineers, Inc
04.2006 - 11.2007
Sr. Training Coordinator
United Behavioral Health
10.2005 - 04.2006
Sr. Marketing and Proposals Coordinator
Aztec Facility Services, Inc
08.2003 - 10.2005
Sr. Technical Writer/Proofreader
Brown Engineering, Inc
08.2001 - 02.2003
Sr. Technical Editor/Writer
Information Development, Inc
09.2000 - 08.2001
Technical Writer
Nylcare Health Insurance (Aetna)
05.1998 - 06.2000
Documentation Specialist/Trainer
American General Life Insurance/VALIC
04.1996 - 05.1998
Admissions Counselor/Transfer Center Coordinator
Texas Children’s Hospital
02.1990 - 10.1996
Master of Arts - Humanities -Professional Writing
University of Houston Clearlake
Master of Arts - Humanities-Cross Cultural Studies
University of Houston Clearlake
Bachelor of Arts - Professional Writing
University of Houston - Downtown
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